Quality Assurance Specialist

1 week ago


Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time
Job Description:

TASQ Staffing Solutions is seeking a Quality Assurance Specialist to assist in the incubation of Quality Control Activities (QCAs) and ensure timely delivery of quality targets. This role involves coordinating with Operations and Migrations Team to set up Quality Compliance function for business processes.

The successful candidate will be responsible for accurate and timely reporting of internal rating on SLA parameters, as well as quality performance. They will also conduct regular Gage R&R/calibrations sessions internally and/or with clients.

Key Responsibilities:
  • Ensure timely incubation of QCAs in allocated processes and maintain quality deliverables
  • Collaborate with Operations and/or Migrations Team to establish Quality Compliance function
  • Timely and accurate reporting of internal rating on SLA parameters and quality performance
  • Conduct regular Gage R&R/calibrations sessions internally and/or with clients
Requirements:

To be considered for this role, candidates should possess 3-4 years of experience in QA AM/TL roles, with knowledge of quality tools and analysis. Experience in the Insurance domain is preferred, along with understanding of NPS calculation and quality framework deployment in new transitions.

We offer a competitive salary range of $120,000 - $150,000 per annum, depending on location and qualifications. If you are passionate about quality assurance and process excellence, we encourage you to apply for this exciting opportunity.



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