Lead Support Specialist

1 week ago

Quezon City, National Capital Region, Philippines Cyberbacker Full time

Cyberbacker Job Description:

 

Job Overview

This role at Cyberbacker is a Lead Support Specialist position, where you will be responsible for managing leads and the CRM system. Your primary goal will be to provide excellent customer service and support to our clients.

 

Responsibilities

  • Managing Leads and CRM
    • Service inbound leads from sign calls and online sources and determine where they are in the buying/selling process
    • Immediate response and scrubbing of the leads
    • Add labels, activate drip campaigns, send welcome text or emails, assign lead to agents
    • Build a follow-up process for the agents
  • Nurturing Leads
    • Nurturing all leads through steady communication (email and text) until the leads are ready to talk or meet with an agent
    • Re-assigning leads to an agent once the appointment is set
  • Daily Monitoring and Reporting
    • Daily monitoring of agent activity
    • Keep track of completed tasks and goals to measure lead conversion ratio and meet performance benchmarks
    • Generate reports regarding Agent's productivity and accountability
  • System Management
    • Track referrals and prepare referral forms
    • Create a Lead Database for backup in case something happens with the CRM
    • Database and Pipeline Tool Management
    • Upload leads to dialer and schedule showings for agents
  • Communication and Training
    • Cascade updates regarding incoming CRM training or webinars and team announcements

 

Requirements

  • Language Skills
    • Good command of the English language
  • Age Requirement
    • Must be 18 years of age and above
  • Hardware Requirements
    • A headset with a noise-canceling feature and a high-definition webcam
    • Intel core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required
    • Windows or Mac is acceptable
    • At least 8GB of RAM with 60 GB of free hard disk space available
  • Internet Requirements
    • 10 Mbps DSL/Fiber Internet connection (USB sticks, signal-based & wireless connections are not allowed)

 

Benefits

  • Work-from-Home Opportunity
    • 100% Work-from-Home
  • No Experience Required
    • No work experience required
  • Training Provided
    • Training provided
  • Career Growth and Job Security
    • Career Growth
    • Job Security and Stability
  • Financial Incentives
    • Estimated annual salary: $40,000 - $60,000
  • Additional Benefits
    • Profit Share (Retirement Plan)
    • Opportunity to an all-expense paid trip to the USA
    • In-house medical assistance (HMO) and paid time off (PTO) provided
    • Get paid on time

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