Customer Engagement Representative

1 day ago

Iloilo City, Western Visayas, Philippines beBeeClaim Full time ₱150,000 - ₱200,000
About the Role

The Customer Specialist position involves handling a high volume of routine claims, customer inquiries, and documentation within set timeframes.

Key responsibilities include claims processing, customer communication, collaboration with internal teams, compliance, customer interaction, problem-solving, product knowledge, and team collaboration.

Job Responsibilities:
  • Claims Processing: Review, assess, and process claims efficiently.
  • Customer Communication: Handle customer inquiries regarding claims status and policy coverage.
  • Documentation: Ensure all necessary documentation is collected and filed accurately in the system.
  • Collaboration: Work closely with internal teams to resolve claims efficiently.
  • Compliance: Follow company guidelines and local regulations to ensure claims are handled fairly and ethically.
Requirements:
  • Experience: 0-2 years in a customer-facing role.
  • Communication: Excellent verbal and written communication skills.
  • Problem-Solving: Proven ability to troubleshoot issues and work effectively under pressure.
  • Attention to Detail: Strong accuracy, organizational, and time-management skills.
  • Technical Skills: Proficiency in using computer systems and CRM software.

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