Billing and Contract Support Specialist
2 weeks ago
Vehlo is on a mission to automate and accelerate the vehicle repair industry with software and payment solutions designed to help auto service teams acquire, service and retain lifelong customers. Our customers are auto repair and collision locations as well as new and used dealerships, where we provide management systems, payment services, communications tools, scheduling modules as well as accounting and finance packages. We operate in a high-growth, high-performance environment, growing +25% YoY.
Job Summary:
Working with Billing Manager and Accounting team Management, this role has the responsibility for the maintenance and administration of all customer contracts within SalesForce.com, including the entry and/or audit of contract modifications, cancellations, and renewals.
Key Responsibilities
- Provide administrative support to the Billing Operations and Customer Support team.
- Monitor change reports across various inputs (SmartSheets, SharePoint files, SalesForce.com) and process associated Opportunities and Contracts within SalesForce.com.
- Work with Accounting and Billing Management, and stakeholders across Sales and Customer Success to maintain and manage the accuracy of all contract records.
- Review customer contracts for end-of-term and processing renewals within SalesForce.com.
- Identify areas to improve processes and documentation to increase Billing and Sales Operations' effectiveness.
Requirements
Key Skills and Experience
- Advanced knowledge of SalesForce (1-3 years)
- Comfortable working in multiple systems, i.e., databases, shared documents, CRM
- Strong organizational skills
- Microsoft Office (Word, Outlook, Excel)
- Ability to work autonomously and as part of a team
- Self-motivated with the ability to prioritize workload and tasks
- Must have Fiber Optic internet with at least 25 Mbps bandwidth
- Must have a backup desktop or laptop with the latest OS
- Must be able to work during US business hours
Systems In Use for this Role:
- . SalesForce.com (extensive)
- . Sage IntAcct (limited)
- . Microsoft Office
- . SmartSheets
Benefits
WHAT WE OFFER:
Great Place to Work-Certified Company
Premium HMO
Holistic employee experience
Work-from-home and hybrid work setup
Rewards and incentives
Monthly engagement activities
Career advancement opportunities
Paid referral program
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