Manager, Incident Management

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.We are looking for an IT Incident Manager to join our global IT Service Management team. Your role is accountable for the end-to-end...

Job QualificationBachelor's Degree in an IT-related, Management, Engineering or Computer Science fieldAt least 3 years of experience in Incident Management, Problem and Change Management and IT OperationsStrong verbal and written communication skills, with the ability to translate technical information to business terminology and experienced with Client,...

Job DescriptionThis is a remote position.About the Client: Built on a foundation of over 45 years' experience, combined with world-leading vendor technologies, Data#3 is constantly evolving its solutions and services to enable its customers' success. Leveraging solutions such as cloud, modern workplace, security, data & analytics and connectivity, combined...

Role ResponsibilitiesYour responsibilities will include:Manage major incidents from identification to service restoration and closureDrive the root cause analysis and produce the RCA documentation within SLARegular. professional communication on major incidents to internal & external customers within contracted SLAsCommunication of incidents to customers in...

Incident Manager — FinTech ProgramOffice Location: 19/F Robinsons Summit Center, Ayala Avenue, Makati, PH (near Ayala Triangle Gardens)QUALIFICATIONSBachelor's degree in an IT or Project Management program or equivalent work experienceITIL knowledge; ITIL 4 certification highly preferredExcellent technical skills and experiences5 years of related...

Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor of Computer Science Travel Percentage : 0%Are you curious, motivated, and forward-thinking At FIS youu2019ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our...

Stealth Monitoring is looking for talented individuals like you! Be the next Incident & Change Manager.We are looking for an Incident & Change Manager to oversee our company's hardware, software and computer networks.IT Operations Manager responsibilities include implementing, managing, delivering and supporting IT services to meet the business needs of...

About the role:About the Role:The Service Assurance Coordinator or Incident Management Analystis responsible for coordinating the response to incidents, disruptions, or service failures to ensure minimal downtime and a rapid return to normal operations. This role involves overseeing incident response teams, analyzing incidents, implementing resolution...

Overview:The Retail Banking Operations in ING's largest shared services organization (ING Hubs Philippines) is growing rapidly - delivering processing and contact center services to our banks globally. Our ambition is to provide excellent Customer, Partner, and Employee experience while keeping the bank safe and continuously improving on our performance and...

Bachelor's Degree in an IT-related, Management, Engineering or Computer Science field At least 3 years of experience in Incident Management, Problem and Change Management and IT Operations Strong verbal and written communication skills, with the ability to translate technical information Ill business terminology and experienced with Client, Vendor and...

Responsibilities:Achieving SLAs and minimizing SLA breaches. Improving internal customer satisfaction through NPS surveys and other customer sat reviews. Managing incident escalations, working with internal escalation paths as required Owner of the Incident, Request, Change and Escalation processes, ensuring high levels of performance in these processes,...

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.Job DescriptionOversees the Problem Management process, efficiently coordinating activities to promptly address recurring issues. Initiates investigations,...

The Associate ITO Manager is responsible for overseeing the efficiency and development of the operational processes of the team under the supervision of the ITO Manager. The Associate ITO Manager also develop strategic procedures to maximize productivity and ensure high-quality deliverables.Responsibilities:Service Delivery Management – Ensures that the IT...

IntroductionInformation and Data are some of the most important organizational assets in today's businesses. As a Security Consultant, you will be a key advisor for IBM's clients, analyzing business requirements to design and implement the best security solutions for their needs. You will apply your technical skills to find the balance between enabling and...

Job Description Details: Performs the process of identifying, recording, classifying and progressing Problems through investigation and diagnosis until either 'Known Error' status is achieved or an alternative procedural reason for the Problem is revealed. Will search through incidents and requests (or tickets) reported by end users to identify trends and...

Details:Job DescriptionPerforms the process of identifying, recording, classifying and progressing Problems through investigation and diagnosis until either Known Error status is achieved or an alternative procedural reason for the Problem is revealed. Will search through incidents and requests (or tickets) reported by end users to identify trends and create...

Responsibilities:Proactively recommends actions to maximize resource utilization and to reduce mean resolution time to customer issues. Thinks strategically and proactively to identify product and implementation issues and improvements, and continually communicates with the Leadership Team, offering solutions and taking ownership of problem resolution....

Responsibilities:Achieving SLAs and minimizing SLA breaches. Monitori service level agreements ensuring SLA are met Escalates potential service level breaches and recommends solutions to ensure SLAs are met Monitors and reports to client and management on operational service level Ensures operational level agreements (OLA) between teams are met as a result...

Job DescriptionOur client is an international engineering and construction company with multiple projects across the Philippines. They are currently seeking to appoint the Health, Safety and Environment Manager to be based in Manila. Role and Key ResponsibilitiesDevelopment and implementation of the HSE Management System, ensuring compliance with the Owner...

Job Qualifications: • Bachelor's Degree in Accountancy & preferably a Certified Public Accountant. (CPA) • Minimum of 5 years in an Accounting Position. • 2 years as Accounting Manager in a medium-sized corporation • Experience in Budgeting is a plus • Willing to be assigned in Ortigas, Pasig City