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Process Manager

2 months ago

Philippines Taguig ING Business Shared Services B.V. Full time

KEY RESPONSIBILITIES

  • Understand and appreciate the application of Operations Management
  • Working with operational teams in all parts of the business to analyze, review, identify and document business process improvement opportunities
  • Act as a mentor and advocate to business partners and leadership team to promote and encourage continuous process improvement
  • Where applicable, demonstrate usage of Six Sigma and Lean Sigma tools and techniques . Provide training on Lean Six Sigma tools and techniques
  • Ensure integrity and consistency in all initiatives and allocated tasks
  • Identify, understand and manage inter project dependencies, risks and issues
  • Deliver progress status related reporting to senior management and committee structures as required
  • Provide business partners and business leadership with independent consultation and support in the delivery of business change opportunities and recommendations
  • Act as a source of structured change management and process improvement expertise
  • Planning, coordinating and consulting with both business and project teams to ensure delivery in a consistent and effective manner

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