ERI Onboarding Specialist

Overview

Position

Academic Onboarding Specialist

Job Code

Reports to

Academic HR Manager with dotted line to Central HR Team Onboarding Manager

Direct Reports

N/A

Division/Section

ERI Operations

Department

Human Resources

Sector

Education, Innovation and Research (ERI)

Job Family

Role Purpose

The NEOM culture is about learning by doing, combining knowledge, creativity, and critical thinking with the latest technology and a digital mindset; to solve the problems of tomorrow. At NEOM, we live and breathe this culture by developing a bespoke learning ecosystem.

At NEOM, education is an enabler for economic and social progress. All residents will have access to life-long education through schools, university colleges, applied research institutes, and vocational training colleges. Here at NEOM, we aim to attract and inspire the world's best minds to join this vibrant and enriching community.

The Education, Research, and Innovation Sector aims to transform education into a lifelong experience that utilizes cutting-edge, high-tech, and personalized learning capabilities and inspires the world's greatest minds. We want to create a living laboratory where innovators and pioneers can experiment to develop new technologies.

The Onboarding Specialist will be a key interface point throughout the whole life cycle of the new joiner, beginning with candidate care following offer acceptance, through to pre-joining to onboarding and finally the induction stage. The Onboarding Specialist will work closely with ERI stakeholders to ensure a consistent, comprehensive, and stream-lined experience for all new joiners.

The Onboarding Specialist ensures a strong positive relationship with the new joiner throughout all stages of the process ensuring the NEOM brand is represented with professionalism, sophistication, and passion.

Key Accountabilities & Activities

• Act as the point of contact with the new joiner as soon as formal offer has been accepted.
• Establish an initial relationship with new joiners allocated prior to arriving and throughout their journey, understanding their needs.
• Work with all relevant wider NEOM departments to ensure all operational arrangements are in order, to create the best personalized onboarding experience possible.
• Provide exceptional service that supports the integration of new joiners into NEOM by providing administrative assistance, resources, and knowledge, ensuring the best personalized experience.
• Support with visa applications, as well as the general introduction to NEOM's culture and life. Overall, ensure new employees experience a smooth transition into life at NEOM.
• Provide weekly updates to allocated Line Managers on stages of new joiners in the onboarding process.
• Arrange bi-weekly meeting with new joiners to provide update on the onboarding process and provide necessary guidance.
• Provide weekly updates to Academic HR Manager with progress of new joiner onboarding progress.
• Develop and run onboarding induction program for the Sector.
  
  

Background, Skills & Qualifications

Knowledge, Skills and Experience

• Exceptional organizational and time management skills to manage the end-to-end onboarding process and meet deadlines.
• Strong work ethic with the abilities to use initiative, show care, empathy and follow through on tasks.
• Strong analytical, planning and customer service skills.
• Advanced computer skills and experience with specifically with Microsoft Office.
• Strong interpersonal skills and the ability to work effectively both in groups as well as independently.
• Strong customer service experience.
• Experience in HR is essential.
  
  

Qualifications

Education

• Bachelor's Degree in HR, Business, or related field
• 3+ years' experience in a service delivery environment

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