NOC Supervisor

NOC SUPERVISOR

Job Summary
Responsible for the daily supervision of the NOC to ensure that all performance and
contractual requirements are being met.
Duties & Responsibilities:
1. Administers staff and service functions that provide 24x7 support and service to
the organization.
2. Oversees operations and administrations of the organization's internal/external
escalation chain with proactive status to clients.
3. Supervises 6 or more associates in jobs with network, systems administration
and DBA.
4. Conducts performance evaluation of members.
5. Recommends solutions to a variety of day-to-day challenges, includes root cause
analysis.
Job Specifications:
1. More than 3 years of experience leading a NOC and/or Service desk function.
2. 3 years working experience as System Administrator.
3. Skills in Linux and Windows
4. Functional understanding of network support, systems administrations and
database activities.
5. Working experience in supporting 24x7 mission critical network and server
operations with familiarity to Ticketing system.
6. Strong troubleshooting and problem-solving skills.

---