Disputes Analyst

4 weeks ago

Quezon City Philippines ANZ Full time
About The Role

At ANZ our purpose is to shape a world where people and communities thrive. We're making this happen by improving our customers' financial wellbeing so they can achieve incredible things – be it buying their home, building a business or saving for things big or small.

The Fraud Detection/Disputes Analyst is responsible for active and regular monitoring and reviewing of the Bank's fraud detection tools and take appropriate action to mitigate risk to the Bank and our customers. He/She will manage all related functions on identification of incidents of fraud. To act as first point of contact for all customer and merchant fraud issues.

In addition, the Fraud Detection / Dispute Analyst will:

  • Ensure superior level of customer service is provided by interacting directly with our customers to achieve the best possible outcome.
  • Ensure all services delivered comply with ANZ Group strategy, policies, processes and standards and with external regulatory requirements,

Role Location: MDC 100 Building, Eastwood City, Libis, Quezon City, Philippines

Role alignment: Inbound Voice Campaign

Shift Schedule: Australian Business hours will be adhered to, must be open to rotating & shifting schedules. Hybrid Work Set-up

What will you bring

We know not everyone will bring all of the skills and experience, and at ANZ we are focused on people bringing a growth mindset to their approach to work. Some of the skills we are looking for are below, but don't worry if you don't have all of these as learning on the job is the way we work.

But back to some of the skills –

  • Good Negotiation Skills – the Analyst will often be required to discuss Bank decisions, policy and actions with customers and merchants
  • Experience in Fraud monitoring techniques is a plus
  • Has good attention to details
  • Excellent communication skills both written and oral
  • Good investigative skills and Problem solving skills
  • Ability to handle and deal with difficult situations
  • Ability to interpret data and information using critical and analytical thinking to come up with useful insights to resolve problems
  • A positive attitude and willingness to contribute to the successful fraud team environment.
  • Amenable on working onsite
  • Amenable to work on shifting schedules and rest days

So, why join us

There's something special about being part of ANZ. From the moment you join us, you're part of a team working towards a common goal: improving the financial wellbeing and sustainability of our millions of customers.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources and community you need to take the next big step in your career, towards even bigger things in the future.

We offer a range of benefits tailored to the countries in which we operate including Health and Wellbeing programs and flexible working arrangements.

You'll also enjoy working in a diverse and inclusive workplace where the different backgrounds, perspectives and life experiences of our people are celebrated. We encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.

To find out more about working at ANZ or to view other opportunities visit www.careers.anz.com. You may apply for this role by visiting ANZ Careers and searching for reference number 61933.

Job Posting End Date

22/04/2024

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