Senior Salesforce Functional Consultant

4 weeks ago

Philippines Mav3rik Full time

JOB OVERVIEW

A Senior Consultant is a trusted advisor with in-depth knowledge of business processes, advising clients on best practice for implementation and customisation of Sales, Service and Community Cloud. He/She will be hands-on working with Salesforce and related cloud technologies, designing and implementing the key functional components of the solution.

ABOUT US

Mav3rik is a strategic Salesforce implementation partner. We were established in late 2017 and are made up of cloud, mobile and web technology experts ranging from Salesforce Certified Technical Architects (CTA) to savvy developers. We have our headquarters in Australia with teams based in Sydney, Melbourne and Perth and an office in Manila, Philippines.

We are a certified Best Workplace by Great Places to Work. We have received a 97% satisfaction survey from our employees, who love to come to work every day. We are a lean company that keeps a culture of collaboration and excellence.

We offer the chance to work with the latest Salesforce and related technologies on projects ranging from traditional CRM deployments to custom apps on Heroku and an opportunity to work with and learn from Salesforce Certified Technical Architects (CTAs), highly-experienced and skilled consultants and developers.

We challenge the norms. We push the boundaries. We make it happen.

ABOUT YOU

Are you the 'roll-up-your-sleeves' kind who is always willing to take on new and/or bigger challenges Are you an ardent learner who's always looking to improve Are you a Mav3rik

KEY RESPONSIBILITIES

  • Develop solution proposals and implementation estimates.
  • Works directly with clients to organise and facilitate discovery workshops and business process analysis sessions. Proficient in articulating Salesforce features to business users and drive/participate in prototyping solutions.
  • Facilitate requirement fit gap analysis with product capabilities and defining configuration vs customization options. Ownership of the Functional Solution Design document.
  • Act as the primary contact for Salesforce configuration, design and architecture within
  • Sales, Service and Community Cloud. Ownership of assigned deliverables, implementing Salesforce and integrated systems using best technical options.
  • Quality assurance of enhancements, testing and assisting the business with UAT.
  • Coordinate data migration activities and ownership of deployment including PVT and smoke testing prior to go-live.
  • Managed Services: Develop, enhance, and support ongoing customer enhancements
  • Ownership of assigned deliverables, implementing Salesforce and integrated systems adhering to best practice.
  • Lead and support the implementation from requirements gathering, through development and delivery
  • Conducting gap analysis to identify requirements
  • Provide mentoring and guidance to other team members
  • Contribute to the growth of the practice through thought-leadership, development of solution accelerators, reusable assets and participation and ownership of other operational areas e.g. enablement, training, delivery etc
  • Collaborate with a delivery lead/PM to create a project strategy, plan, and estimate and iterate throughout the project
  • Collaborate with and lead colleagues through design thinking to bring

EXPERIENCE AND SKILLS

  • Ideally, candidates will possess at least seven years of experience in a Salesforce Developer role or similar positions.Proven experience or knowledge in CRM preferably Salesforce Sales, Service and Experience Cloud.
  • Extensive experience in analysis, design and development of medium to large, complex CRM systems or similar enterprise applications
  • Consulting and implementation experience in translating business requirements to business solutions and customer outcomes.
  • Executive presentation experience with excellent written and oral communication skills
  • The ability to communicate complex procedures to other colleagues and clients
  • Proven ability to build, manage and foster team environment
  • Excellent written and verbal communication skills with the ability to adjust communication style by audience

PREFERRED QUALIFICATIONS

  • A proven track record of delivering Salesforce projects in a lead role, preferably in a consulting environment
  • Experience with Agile or hybrid delivery methodologies
  • A desire to work within a fast-paced, collaborative, and team-based environment
  • Actively developing their professional network and giving back to the community through participation in user and other groups, events and organizations

HIRING PROCESS

Note: The hiring process outlined below is subject to change based on role requirements:

  1. Initial Interview: Initial assessment with the recruitment team.
  2. Technical Assessment: Technical evaluation conducted by the hiring team.
  3. Final Interview: Concluding interview with practice leads.
  4. Job Offer: Successful candidates receive formal offer with details.

PERKS AND BENEFITS

  • Competitive salaries to recognize your skills.
  • Comprehensive health coverage, including dental and vision, for you and your family.
  • Group life insurance for peace of mind.
  • Permanent remote work for flexibility.
  • Flexible work hours to manage your time.
  • Generous time off, including birthday and bereavement leave.
  • Paid professional development opportunities, including training and certifications.
  • Career growth opportunities within our company.
  • Company-provided laptop.
  • Paid parental leave and family-friendly policies.
  • Employee referral bonuses for bringing in top talent.
  • Recognition and rewards for outstanding performance.
  • Team-building activities to connect with colleagues.
  • Paid volunteer time for community involvement.
  • Company-sponsored events and team-building activities.
  • Travel opportunities for conferences and networking events.

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