Security Operations Analyst
2 months ago
Role purpose
To provide technical, administrative, and procedural support for the Firm's information security program to protect the confidentiality, integrity, and availability of information systems in accordance with the Firm's business objectives, regulatory requirements, and strategic goals.
Main responsibilities
- Provide Tier 2 technical and support services to the global organization on behalf of the Information Security Team
- Receive, process, and resolve tickets per defined SLAs
- Assist in the architecture, deployment, and ongoing support of key security systems necessary for the protection of Firm assets
- Understand Firm policies and standards and be capable of conveying those requirements to end users in a non-confrontational manner
- Critically assess current practices and provide feedback to management on improvement opportunities
- Report compliance failures to management for immediate remediation
- Maintain assigned systems to ensure confidentiality, availability, integrity, and reliability, including the oversight of current and projected capacity, performance, and licensing
- Provide status reports and relevant metrics to the Security Operations Manager
- Contribute to the Firm's security-related information repositories and other marketing/awareness endeavors
- Participate in special projects as needed
- Liaise with the GSEC Engineering team as an advanced support participant for designated GSEC systems
- Actively participate in cross-training, and knowledge transfer opportunities with GSEC Engineering to obtain junior-level mastery of designated systems
Technical skills, qualifications and experience
- Possess a Computer Science Bachelors Degree or substantial equivalent experience
- Strong professional experience in information security with a focus on security operations and technical support
- GSEC, GCIH, GCIA, GMON, Comptia CySa+
- CISSP or SSCP desired
- Some experience with common security platforms such as antivirus, full disk encryption, two-factor authentication, PKI, and data leakage protection
- Deep understanding of TCP/IP, DNS, common network services, and other foundational topics
- Intermediate knowledge of server, workstation, and Active Directory technologies that impact security controls
- Ability to gather and analyze facts, draw conclusions, define problems, and suggest solutions
- Maintain critical thinking and composure under pressure
- Strong written and oral communication skills The ability to convey complex concepts to non-technical constituents Proficiency in oral and written English
- Capable of providing assistance with the preparation of internal training materials and documentation
- Ability to be productive and maintain focus without direct supervision
- Passionate in the practice and pursuit of customer service excellence
- Willing to accommodate shift-based work for a global organization
- Provide exemplary customer service by striving for first call resolution and demonstrating, empathy, respect, professionalism, and expertise
- Strong analytical and troubleshooting skills including a thorough understanding of how to interpret users questions and issues, and the ability to resolve these issues in the context of organizational policies, standards, and other requirements
- Demonstrated productive participation in the implementation of industry best practices around IT service delivery and quality, problem management (Ishikawa, 5 Whys, Kepner Tregoe), risk management, continuous improvement
- Experienced in dealing with Tier 2 customer issues and willing to assume responsibilities consistent with a subject matter expert within the Security Operations group. Such responsibilities will include but are not limited to, root cause determination, developing remediation plans in concert with vendors and other internal constituents, implementing those remediation plans to prevent a recurrence, and updating playbooks and KB's
- Some experience with security operations response procedures and practices, including the use of security orchestration tools and ticketing systems, and handling threats (malware behavior and persistence), attacks, and vulnerabilities
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