Business Transformation Senior Manager

2 weeks ago


Philippines Neksjob Philippines Full time
Taguig City, Metro Manila

Hybrid Work Set up

Project Shift Schedule: Mid ShiftBusiness Transformation Senior Manager

Project Rest Day: Weekends off

Project/Team Location: Taguig Uptown Bonifacio Tower 3

Responsibilities

  • Facilitate process improvement and assist business owners in improving existing process performance through analysis, experience, and employee input in a project environment
  • Build and deliver Operational/Delivery Excellence training and coach on business excellence principles
  • Assist organization in the creation, monitoring, measurement, and analysis of standardized processes
  • Support the development and implementation of a formal management review of Key Performance/Operating results, and train and coach all functional areas on measurement principles
  • Provide support/input to weekly and/or monthly Key Performance Indicator (KPI) reports and review meetings
  • Facilitate and/or participate in cross functional Process Improvement Initiatives and root cause analysis
  • Implement strategic quality direction into operational guidelines and practices and support ongoing expansion of the quality culture across the organization
  • Provide support to develop support assets, e.g., tracking tool for operational excellence success stories, tracking of root cause/lessons learned from actual delivery experiences, etc.
  • Communicate to key management stakeholders on salient quality issues and business opportunities

Skill And Qualifications

  • Local Preferred - Open to Non-Local
  • Black Belt Trained or Certified with relevant experience in AI and RPA
  • 15+ years of overall experience in Business Excellence under BPO or Shared Services industry
  • At least 10 years of experience in leadership position


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