F&B Training Supervisor

2 weeks ago

Philippines Solaire Resort Full time

POSITION SUMMARY

In charge of conducting and coordinating Job Competency Certification Program and other core initiatives related to enforcement of operations service standards. Closely monitor compliance of team members to the established standard operating procedures. Recommends initiatives to ensure consistency of standards and programs to further enhance the skills and knowledge of team members to ensure service efficiency. Performs administrative duties required to facilitate training activities for his assigned area.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Prepare training materials, presentation, workbooks, handouts necessary for the success of the program.
  • Coordinate training logistics, schedule and participant.
  • Serve as 'link' between Hotel Training and his respective/assigned department.
  • Prepare training certificate during the absence of Training Coordinator.
  • Conduct core and specialized training programs.
  • Conduct and/or monitors Job Competency Programs.
  • Assist Managers and Job Specialists in the conduct of specialized training programs.
  • Highly visible in operations to assist, observe and evaluate service standards and staff competency to assess training needs.
  • Recommend to Department Heads | Managers training-related solution and training intervention.
  • Conduct internal audit to check compliance of staff on established service standard and procedures.
  • Assist Department Managers gather, validate and integrate pertinent information, prepare training progress reports, forecasts and schedules and update records to monitor and provide feedback on program effectiveness, targets and status.
  • Analyze statistics and other data gathered.
  • Interpret and evaluate result and create report/ presentation and with corresponding recommendation.
  • Recommend programs and strategies, consolidate data and provide valid and updated feedback and accurate information for the development of the training plan.
  • Assist in the implementation of initiatives and strategies.
  • Closely coordinate with Department Managers and assist to collaborate and prepare training module for assigned department.
  • Conduct research and gather substantial information for the development of training programs, modules and materials needed to realize the objectives and targets of the training plan.
  • Record Training Record of all team members in the hotel operation in accordance with the appropriate policies and procedures.
  • Organize and store printed and electronic information.
  • Maintain an effective filing system of training records e.g. attendance sheets, certificates, requisition, quizzes, feedback sheets etc.
  • Ensure completeness, accuracy of departmental files, records, information and training manuals.
  • Observe measures on files and document security and control, protect electronic files from potential damages.
  • Ensure confidentiality and integrity of records and other information.
  • Provide assistance to fellow Team Members to deliver excellent service to guests.
  • Interact with guests in a professional and courteous manner.
  • Knowledgeable about the resort and casino's product and services.
  • Observe procedures on handling lost and found items.
  • Observe measures for ensuring safety, security and sanitation within area of responsibilities.
  • Clarify feedback, relay, coordinate and respond promptly and accordingly.
  • Observe, apply, coordinate and cooperate in the implementation of related programs and exercises.

QUALIFICATIONS AND REQUIREMENTS

  • College graduate of any Hospitality Management course is an advantage.
  • At least two (2) years in Learning & Development in a Five Star Hotel | Integrated Resorts.
  • At least two (2) years in Supervisory level position, experience as Department Trainer, Line Trainer is an advantage.
  • Strong technical competency in Food and Beverage | Hotel Services | Housekeeping.
  • Outgoing and approachable; excellent communication and interpersonal skills.
  • Above average command of both written and spoken English.
  • Knowledge of another foreign language is an advantage.
  • Proficient in MS Programs i.e., Word, Excel, PowerPoint, and appropriate Hotel System (PMS, POS, Table Management System, Opera etc.
  • Motivator and team-builder.
  • Creative and talented.
  • Good moral character.

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