Senior Windows Systems Engineer
3 weeks ago
Key Responsibilities:
• Provide day to day end-user support.
• Perform technical support, troubleshoot and provide Root Cause Analysis on complex issues effectively and efficiently in line with the SLA required by the business.
• Provide emergency on-site support and coordination, and on-call support as required.
• Resolve and manage advanced to complex service requests in adherence with service level agreements.
• Monitor and review environments using tools, logs, and log analysis and respond to alerts by following procedures or escalating them.
• Review existing document procedures, records and inventory.
• Review and define operating procedures used for day-to-day support, installation guides, housekeeping procedures, etc.
• Prepares complex and advanced monthly reports for service utilization and availability.
• Perform complex ad-hoc requests.
• Perform advanced to complex software installation and configuration
• Perform advanced to complex system and server administration and monitoring.
• Perform major tasks activities including disaster recovery.
• Performs tuning to improve the efficiency and to maximize the availability of server, storage, backup utility and process automation of software environments and the like.
• Creates scripts for monitoring and to automate administrative tasks.
• Provides improvement to any services under IT infrastructure.
• Ensure that information security policy is considered and always followed, recommends any changes to policy and approved policy changes are documented.
• Assist superiors and other engineers on other tasks and projects as needed.
• Train, KT and delegate tasks to trainees and associates.
Position Requirements:
• Bachelor's Degree in Computer / Information Technology or relevant course study.
• Should have at least 10 years of solid Windows System administration experience.
• Must have strong knowledge and experience in troubleshooting and administering MS Windows. Server Roles and Features but not limited to Active Directory, AD Federation Service, DNS, DHCP, WSUS, and IIS.
• Should be at least 5 years on taking Level 3 or high-level technical escalation.
• Must have Azure, Nutanix, AWS, GCP, Workspace One MDM, Veeam Backup, and Cohesity Backup knowledge and experience.
• VMware Virtualization, Ansible and O365 knowledge and experience is a plus.
• Excellent interpersonal, verbal, and written communication skills in English.
• Highly analytical and able to resolve multiple priorities.
• Strong attention to details.
• Able to adapt to a fast-changing and multi-cultural environment.
• A team player with a good sense of ownership and commitment
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