Accounting Support Analyst

3 weeks ago


Makati City Philippines Deltek Systems Full time
Position Responsibilities
  • Frontline support via e-mail and phone to troubleshoot external user issues by accessing our Deltek Support Services web portal to engage with the Deltek Support Services Team.
  • Provide solutions to customers' accounting-related inquiries by researching and analyzing information.
  • Log, code, appropriately triage, and catalog resolutions to support cases in the case tracking system.
  • Regularly monitor case progress, assess how well tasks are advancing, and make adjustments as needed.
  • Collaborate with cross-functional teams to resolve complex accounting issues.
  • Manage customer expectations through clear communication.
  • Will be responsible for efficiently distributing cases to appropriate team members on a part-time basis.

Qualifications
  • Bachelor's Degree in Accounting or equivalent.
  • Familiarity with Finance or Accounting systems.
  • Minimum of 2 years of customer service or software support experience in a BPO or Shared Service organization.
  • Good customer service and organizational skills are a must.
  • Work well under pressure and adaptable in managing multiple tasks and priorities.
  • Strong English (oral and written) communication, reasoning, and logic skills.
  • Must have keen attention to detail.
  • Successful history working in a team environment.
  • With reliable attendance to ensure smooth operations.
  • Must be willing to work in shifts.

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