Digital Product Specialist/Owner

3 weeks ago

Philippines Security Bank Corporation Full time

The Role

As a Quality Assurance Officer (Contact Center), you will facilitate the development and delivery of quality assurance programs for the Customer Contact Center. He/she contributes to the process-level training and development of qualified, experienced, and highly customer-oriented associates. The Quality Assurance Officer works collaboratively with CCG Operation leaders and Process Excellence Team to set standards and contribute to process improvement ensuring that the specific objectives of the team are met, while the customer experience consistently meets and exceeds expectations.

How you'll contribute

  • Assists investigation of employee-related complaints from clients sent through CRM/CCM in order to provide resolution for clients and appropriate associate coaching
  • Conducts Call reviews, Email, and Social Media evaluation, using the established QA Evaluation Form and call recording/barging tool, Email, and Social media platforms to effectively measure the call quality of the Better Banking Specialists
  • Submits monthly reports of call review findings via MS Outlook to address the error/s of the Better Banking Specialist in a timely manner
  • Coaches Better Banking Specialists using the established quality performance metrics to ensure proper guidance and continuous improvement
  • Maintains QA database using established MS Excel tool saved in QA Share Point and QA reminders/announcements saved in CCG Knowledge base to ensure CCG's access to relevant QA policies and processes

What we're looking for

  • With at least 1-4 years of experience in Banking and Financial, Clerical/Administrative, Risk and Compliance
  • Bachelor's / College Degree in Commerce, Finance/Accountancy/Banking, Mass Communications
  • Knowledge of Quality Assurance in the Contact Center environment Banking and finance ACD phone systems/ Call routing
  • Excellent communication and interpersonal skills Documentation process Data Analysis
  • Ability to assess associate knowledge of the process Ability to assess areas of associate development e.g., communication skills vs process Ability to identify potential areas of process improvement leading to improved process and customer experience Ability to assist in the design and implementation of process improvement. Regularly conducts calibration sessions
  • TLs and/or Process Owners to ensure consistency of approach and analysis

#LI-Onsite

#LI-SY1

  • Product Owner

    3 weeks ago

    Philippines ING Business Shared Services B.V. Full time

    Within Global KYC, we are looking for a Product Owner (PO) for Customer Due Diligence (CDD). In that role, you will be part of an exciting journey towards truly global standardisation within the domain of KYC for ING. You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money...

  • Digital Ads Specialist

    2 weeks ago

    Philippines LeapOut Digital Inc. Full time

    Company DescriptionLeapOut Digital Inc. is an innovative digital agency in Manila specializing in boosting e-commerce and digital marketing through SEO, digital media ads, and web/software development. Supported by one of Australia's most prominent independent media agencies, our mission is to help our clients grow exponentially by crafting and sharing...

  • Screening - Product Owner

    3 weeks ago

    Philippines, Taguig ING Business Shared Services B.V. Full time

    Screening - Product OwnerWithin Global KYC, we are looking for a Product Owner (PO) for Screening. In that role, you will be part of an exciting journey towards truly global standardisation within the domain of KYC for ING. You will be involved with the development of the Global KYC Digital Service contributing to socially relevant topics such as Anti-Money...

  • Sr. Agile Product Owner

    3 weeks ago

    Philippines EMAPTA Full time

    Job DescriptionThe Sr. Agile Product Owner is a dynamic and experienced leader,accountable for the timely delivery of business value to our clients and for our internalventure foundry products. You will play a crucial role in driving the developmentand delivery of successful products by collaborating with cross-functional teams toensure products meet...

  • Product Owner

    3 weeks ago

    Taguig, Philippines ING Hubs Philippines Full time

    A Product Owner in IT combines broad and strong knowledge of technology with deep knowledge of a functional domain. A PO is responsible for the product vision, roadmap, backlog and stakeholder management.Product owners will ensure that features and functions that are developed are in alignment & compliance with ING global standards, regulatory requirements,...

  • App Product Owner

    2 weeks ago

    Philippines, Taguig DITO Telecommunity Corporation Full time

    OverviewDITO Telecommunity is looking for a App Product Owner/Project Manager to join the Digital Team. This role will be involved in the delivery of projects for digital channels - from conceptualization until post-launch, but mainly on the gathering, analysis, and documentation of business requirements. Our ideal candidate is an excellent communicator...

  • Product Owner

    3 weeks ago

    Philippines Penbrothers Full time

    Responsibilities:Excelling in maintaining a well-ordered, transparent product backlogEngaging Product Management and other stakeholders to manage expectations / order in which features will be deliveredExpressing each backlog item to the team and collaborate to refine each item to a ready stateBreaking down complex requirements into clear, understandable...

  • GBSC - Product Owner

    4 weeks ago

    Manila, Philippines Crawford & Company Full time

    SummaryThe Product Owner is a member of the Agile Team responsible for defining user stories and prioritizing the team backlog to streamline the execution of priorities while maintaining the conceptual and technical integrity of features or components.This role will partner closely with the Product Management Team to ensure alignment with strategy as well as...

  • Digital Merchandising Specialist

    3 weeks ago

    Philippines iSupport Worldwide Full time

    Company DescriptioniSupport Worldwide is a modern offshoring company located in Pasig, Philippines. The company provides staffing, facilities, and managed operations for Fast-Growing Companies and Small and Medium-Sized Businesses in any industry and language. iSupport Worldwide bridges gaps by giving clients access to a robust recruitment team and a vast...

  • Senior Product Owner

    3 weeks ago

    Philippines EMAPTA Full time

    Job DescriptionInspire Your Future: Navigate the Frontier of Excellence and Ingenuity.Here, your career transcends borders without ever leaving home, as you dive into a global playground of innovation and impact. Imagine yourself at the forefront of digital evolution, sculpting the future of products that redefine excellence across industries. As a Product...

  • Product Owner

    3 weeks ago

    Philippines PLDT Full time

    EducationPreferably a graduate of a four-year course. Computer-or technology-related studies will be an advantage but not requiredQualificationsTwo to three years related work experience, preferably in a digital advertising agency, eCommerce industry, web/app development or telecommunications companyExperience in project management, preferably in software or...

  • Junior Product Owner

    2 weeks ago

    Philippines, Quezon City Workforce Optimizer - AI Enabled WFM Full time

    As a Jr. Product Owner, you will collaborate closely with the Product Manager, stakeholders, and development teams to prioritize and refine product backlogs, assist in sprint planning and execution, and contribute to the overall vision and strategy of the product. You can look forward to supporting our wide array of projects with large enterprises across...

  • Global HR

    3 weeks ago

    Philippines, Taguig ING Business Shared Services B.V. Full time

    ING is looking to recruit a Product Owner for Global HR (GHR) Assets within Global People Services domain, reporting to the GHR Chief Data Officer within the Data and Asset Management team.Overview:The ING Global HR vision is building the craftmanship and the engagement of our people to deliver on the purpose and strategy of ING. The Data & Asset Management...

  • TM Product Owner

    2 weeks ago

    Philippines ING Hubs Philippines Full time

    Global Financial Crime & Fraud Prevention - Role Description Product Owner – Secondary Analytics for Transaction Monitoring ING is looking to recruit a Product Owner (PO) for the rollout/implementation and daily coordination of a of an analytics functionality within the Transaction Monitoring area. The Product Owner will act as a bridge between...

  • Product Owner – Secondary Analytics for Transaction Monitoring

    4 weeks ago

    Philippines ING Business Shared Services B.V. Full time

    Global Financial Crime & Fraud Prevention - Role DescriptionProduct Owner - Secondary Analytics for Transaction MonitoringING is looking to recruit a Product Owner (PO) for the rollout/implementation and daily coordination of a of an analytics functionality within the Transaction Monitoring area. The Product Owner will act as a bridge between stakeholders...

  • Digital Marketing Specialist

    4 weeks ago

    Philippines MicroSourcing Full time

    Digital Marketing SpecialistMain activities Providing a variety of services using covering multiple areas of marketing including product marketing, marketing communications, public relations, segment/channel marketing, marketing intelligence and technical marketing. Researching issues and suggesting recommendations to marketing improvement. Assisting in the...

  • Product Owner

    2 weeks ago

    Taguig, Philippines Atlantis Consulting Full time

    Job Title: Product Owner (DevOps, Azure)Company: Multinational Investment Management SolutionsLocation: BGC, Taguig City; RemotePosition Type: Full-timeHeadcount: 1Job briefOur client, a global leader in integrated investment management solutions, boasts over decades of industry expertise and a diverse team of more than 3,000+ professionals worldwide is...

  • Digital Marketing Specialist

    3 weeks ago

    Philippines Yoli Full time

    Job Summary:As a Digital Marketing Specialist, you will play a crucial role in our marketing efforts to promote our products/services and engage our target audience. You will be responsible for planning, creating, trafficking, and publishing compelling digital content across various online platforms to drive brand awareness, lead generation, and customer...

  • Digital Commerce Specialist

    3 weeks ago

    Philippines, Meycauayan Nestle AG Full time

    POSITION SNAPSHOTLocation: Meycauayan, Bulacan, PHCompany: Nestlé Business ServicesFull-timeBachelor's DegreePosition SummaryA day in the life of... The Digital Commerce Specialist will join the Digital Commerce Services Team. You will be responsible for the flawless execution of product information syndication and eRetailer monitoring-optimizing online...

  • Digital Commerce Specialist

    3 weeks ago

    Philippines, Meycauayan Nestle AG Full time

    POSITION SNAPSHOTLocation: Meycauayan, Bulacan, PHCompany: Nestlé Business ServicesFull-timeBachelor's DegreePosition SummaryA day in the life of... The Digital Commerce Specialist will join the Digital Commerce Services Team. You will be responsible for the flawless execution of product information syndication and eRetailer monitoring-optimizing online...