Fulfillment Analyst

3 weeks ago


Philippines Central Visayas Dynata Full time
Responsibilities And Tasks

  • Support Sales & Operations with a seamless process to effectively engage external vendors with the goal of project success and high customer satisfaction
  • Communicate with and manage external suppliers/partners
  • Answer requests from Sales and Project Management staff; Proactively contribute to the shared workload queue and ensure quick and qualitative service and manage handover appropriately
  • Effectively manage our partner-relationships and build a structural long term relationships; escalate and resolve issues quickly with key account managers for our suppliers
  • Optimize our margins and conduct cost control to ensure maximum profitability on a project basis
  • Engage external sample partners on an ad-hoc basis from all sample segments & methodologies; negotiate with external vendors to secure advantageous terms
  • Monitor and report on external vendor activity including invoices
  • Calibrate and check that our partners meet the required quality standards and agreed service levels, act as needed and main escalation point
  • Work with sales in the pre-project phase to assess feasibility of projects; Investigate discrepancies between feasibility and fieldwork results, report on results to manager
  • Build and maintain a partner knowledge database including panel books and rate cards; onboard, research and identify new vendors according to established internal process and needs
  • Prepare quarterly feedback and reporting on partner performance and spend and monitor Rebates/Agreement progress
  • Proactively monitor and address excessive external sample spend where internal assets could have been utilized better
  • Utilize Dynata's systems and tools like PM Dashboard, Tableau and CRM in order to effectively monitor and troubleshoot projects in field
  • Make decisions regarding sampling solutions and work together with sales and client services customizing sample-plans for major projects
  • Manage requests for refinement questions/live profiling, including translations
  • Work with various cross-functional teams to make sure we are recruiting the right amount and type of respondents and improve respondent experience; Early flag of any capacity issues
  • Troubleshoot project level setup issues based on guidelines/check-list; Utilize systems and tools like PM Dashboard, Tableau and CRM in order to effectively monitor and troubleshoot projects in field
  • Proactively monitor and reach out to PMs/Sales to address low converting projects and excessive use of invitations

Qualifications

  • Bachelor's degree in related field or equivalent work experience.
  • 2+ Years Experience in an International company is preferred
  • Market Research/Marketing/Buyer or Procurement/Project Management experience is considered a plus
  • Customer Experience and working with shifting priorities and deadlines; Ability to prioritize and oversee multiple projects in a fast-paced environment.
  • Expert Proficiency in Microsoft Office Word, Excel, and PowerPoint.
  • Demonstrates highest level of ability in all aspects of communications: written, oral, listening and expressing ideas.
  • Excellent problem solving ability and exceptional analytical, quantitative and deduction skills.


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