Data Operations Professional
3 weeks ago
Data Operations Professional
(Data Governance and Protection Operations)
ING's purpose is 'Empowering people to stay a step ahead in life and in business'. Every ING
colleague is given the opportunity to contribute to that vision.
The ING Think Forward Strategy aims to create a differentiating customer experience, enable by
simplifying and streamlining our organization, further striving for operational excellence,
enhancing the performance culture within our company, and expanding our banking
capabilities.
The Data Operations is a key component in the ING Think Forward Strategy. It has been
established in the COO Domain to ensure that ING has trustable data which is fully fit for the
purpose (timely, complete, accurate, adaptable, comprehensive, consistent, and appropriate),
facilitated by a state-of-the-art data architecture and IT infrastructure.
The Data Operations Professional under the Data Governance and Protection Operations team
will be responsible for:
the day-to-day support for technologies and processes related to the Data Governance
and Data Protection capabilities ensuring:
o implementation and monitoring of policies and guidelines in accordance with the
bank's Data Governance Framework
o implementation and monitoring of Data Protection policies such as GDPR and
GPDP to ensure a high level of organization compliance
proactively collaborating with key stakeholders and constantly exploring for
opportunities to innovate and automate
providing insights towards continuous service improvements
performing project management and service transition activities for service expansion
If you:
are a self-starter with a good ability to work in a global team across various locations
have a sound understanding of business principles and concepts including understanding
how Data Operations is influenced by financial services functions and processes
have a consulting mindset including an ability to think about Data Operations in a way
that is abstracted from how business functions currently operate
are result-oriented with an ability to find ways of solving or pre-empting problems
have a Design Thinking capability, which enables big picture view into details required for
in-depth analyses
have a hands-on mentality in a data-driven setting
If you are good at:
articulating abstract conceptual ideas into measurable observations
improving and maintaining support documentation and means for communications with
stakeholders, such as a portal, workplace instructions, or runbooks
continuously analyzing trends to prevent recurrence of common incidents and minimize
the impact to critical data consumers and stakeholders
designing and/or creating dashboards to produce insights and ensure action is taken on
performance below defined thresholds
Who are we looking for
We are looking for candidates who are proactive, passionate, and driven to work in a Data
Operations team. You are good at stakeholder management, analytical and an experienced
problem solver, a good communicator, and are used to working in an agile environment.
Key Skills for the Role:
Bachelor's Degree in Computer Science, Information Technology, or a related field
Strong relationship management experience, with prior experience working
collaboratively in a cross functional team
Ability to analyze issues, determine root cause, and develop solutions for improving
stability of Data Operations
Has a good understanding or experience with Agile Methodology, Scrum framework, or
DevOps
Skilled in communicating complex topics and solutions and open to ideas from others.
Experienced to communicate by means of Microsoft Office 365, including Word,
PowerPoint, and Outlook
Comfortable working in an international context
Transparent, flexible, and motivated to make every day a success
Shared and adhere to the ING values of honesty, prudence, and responsibility
Experienced in Project Management, Service Transition, Development, and/or Test
Management is preferred
Experienced in working with PowerBI, PowerAutomate, Alteryx, or any similar tools are
preferred
If you'd like to work with:
Circle Lead – Immediate Line Manager
Chapter Leads
Data Governance and Data Protection Officers
Product Owners
Experts from Asia, Europe, and the Americas
If you want to:
Work in downtown BGC, the country's economic center
Enjoy competitive compensation and allowances.
Be part of a diverse, creative, and energized team
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