Collection Supervisor

1 week ago


Philippines SMDC Full time

Duties & Responsibilities

  • Assists in the day to day operations of the team.
  • Handles the distribution of accounts for callout.
  • Monitors performance of assigned Collection Assistants based on the agreed daily callout target.
  • Assists in providing technical support to the Collection Assistants by coordinating with the concerned department.
  • Receives call escalation, resolves client concerns or further escalate to the Unit Lead, if necessary.
  • Prepares reports needed by the Unit Lead such as Callout Productivity Report, Agent Performance Report, and others as may be needed.
  • Performs call audits.
  • Ensures that standard call-out spiels, email templates and SAP Z-diary tagging are being done by the Collection Staff.
  • Prepares list of accounts for sending of collection reminder message thru SMS and Tagging in SAP Z-diary.
  • Sends to Sales Group the list of uncontacted accounts and accounts with Notice of Cancellation for any update.
  • Performs callout to Bulk Accounts when assigned.
  • Reviews and executes created CRM tickets by the assigned Collection Assistants.
  • Conducts coaching and training to improve productivity of Collection Assistants.

Qualifications:

  • Must be a graduate of any business course or its equivalent.
  • Preferably with work experience in real estate or call center.
  • With leadership skills.
  • Must be keen to details.
  • With good communication skills, verbal and written.
  • Adept in using MS Office (MS Excel, Power point, Word


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