IT Operation Engineer I

2 weeks ago


Central Luzon Philippines Exacot Full time

Job description

What you'll do

As an individual contributor on our IT operations team, you'll have a broad set of responsibilities including:

  • Identifying, prioritizing and resolving reported problems including data, account administration, desktop hardware/software, application issues, and escalating them to the next tier when appropriate.
  • Supporting the management of over 100 SaaS services for the entire organization, including Google Workspace, Okta, Atlassian Products(Jira, Confluence, Opsgenie) and more.
  • Monitoring a service desk to provide support to 1000+ geographically dispersed users and responding to tickets within the SLA.
  • Managing an on-site Palo Alto firewall.
  • Managing Juniper switches

• Work closely with IT/vendors/partners.

  • Maintaining an inventory of consumable IT products and where/how to restock them locally.
  • Acting as the first point of contact for all IT related issues.
  • Maintaining and updating an inventory of systems and services.

What you'll need to succeed

  • 1-2 years IT operations experience
  • Graduate of bachelor's degree or a 2-year computer course with 3 years of relevant experience
  • Experience in SaaS Service

Nice to have

  • No certificates needed, but would be an advantage if there's any
  • VMWare experience is a plus

Who we are

Here at exacot, we envision a digital world that's private and secure. Everyday people who share our vision rely on our industry-leading support team. If you are ready for the next step in your career, we've built the place for you.

We are experts in building authentic customer relationships. We break boundaries by delighting customers effortlessly everyday, and putting them back in control with support that exceeds expectations.

Our team never stops exploring new ways to drive world-class customer experiences and solutions that elicit excitement.

We are excited and we are exacot.

What we offer

  • Challenging work in a fun and collaborative environment
  • Attractive compensation and benefits
  • Spacious centrally located offices
  • Full-time employment with flexible working hours
  • Team lunches and company events every quarter

Job Types: Permanent, Full-time

Salary: Php30,000.00 – Php50,000.00 per month

Schedule:

  • 10 hour shift
  • Shift system

Ability to commute/relocate:

  • Angeles City, Pampanga: Reliably commute or planning to relocate before starting work (Required)


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