IT Admin

IT Admin (Contract-Based)

Location: Eastwood City
Work Setup: Onsite | Night Shift (12:00 am - 9:00 am) | Fixed Weekends Off | US-based holidays
Salary: up to 50K Monthly Salary
Contact: 1 year
Notice Period: Can start ASAP

Primary Responsibilities:

- Serve as the first contact with customers who need technical assistance.
- Remotely assist users with desktop, server, printer, and other connected device troubleshooting.
- Perform troubleshooting and issue resolution for shared resource access, hardware, and software configurations.
- Perform OS and other software and firmware updates and patch management.
- First level identification and escalation of major incidents using the approved IT escalation processes.
- Document all work performed through a support ticketing system and effectively track and route incidents to the appropriate teams within IT.
- Perform network administration functions, user account permissions, Active Directory changes.
- Follow up with clients to ensure resolution is complete and satisfactory.

Other Responsibilities:
- Assist in creating knowledge base articles, checklists and FAQs.
- Willingness to learn industry specific and proprietary management systems

Required Skills & Experience:
- Knowledge of Windows desktop and server operating systems.
- Knowledge of 0365, Active Directory and Exchange.
- Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, and Active Directory administration.
- Preferred familiarity with hospitality platforms such as Property Management Systems (PMS); Point of Sale (POS); Revenue Management; key card systems, Building Management, HotSOS, Saflok, InnComm etc.
- Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues.
- Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or issues.

Essential Qualifications (Non-Negotiable):
- 1 to 3 years of hands-on experience with ticketing tools.
- Strong communication abilities.
- Amenable to work onsite in Eastwood.
- Must be available for night shifts.
- 1-year contract-based employment.