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Customer Service Representative

4 months ago

Iloilo City Philippines Geco Philippines Full time

Job Title: Customer Service Representative
Location: Iloilo City, Philippines
Company: Geco Asia Philippines
Job Type: Full-time
Salary: Up to 35,000 PHP + Skills Premium Pay
Benefits:
Health Maintenance Organization (HMO) coverage for employee on day 1 plus free coverage for 3
dependents
Quarterly appraisals and monthly performance incentives
Up to 30 days paid leave with up to 21 days convertible to cash
Non-taxable meal and transportation allowance
Night differential
Group life insurance
Onsite clinic and free emergency medicine
Wellness programs
Requirements:
Must be at least 18 years old
High school or senior high school graduate
Excellent English communication and interaction skills
Prior experience in Business Process Outsourcing (BPO) preferred
Willingness to work in shifting schedules
Responsibilities:
Provide exceptional customer service via phone, email, and chat
Handle inquiries, resolve complaints, and provide appropriate solutions
Maintain a high level of professionalism and empathy in all interactions
Accurately document customer interactions and transactions
Meet or exceed performance targets and quality standards
Collaborate with team members and other departments to ensure customer satisfaction
Stay updated on product knowledge and company policies
Skills:
Strong verbal and written communication skills in English
Ability to multitask and prioritize in a fast-paced environment
Excellent problem-solving skills
Proficiency in basic computer applications
Ability to work effectively in a team as well as independently