Operation Manager

1 week ago


Makati, Philippines XMEDIA Full time

Team Management,

Lead and manage operational teams across various verticals such as content moderation, customer support, and quality assurance.
Foster a high-performing team by mentoring, training, and supporting team members to meet targets and KPIs.
Conduct performance evaluations, set goals, and provide feedback to promote professional development.
Process Improvement:

Identify inefficiencies in current workflows and propose scalable solutions to optimize processes.
Collaborate with data analysts and engineering teams to develop and implement automation strategies for operational tasks.
Monitor performance metrics, track operational KPIs, and report on progress to senior management.
Content Moderation and Policy Enforcement.

Oversee the enforcement of TikTok’s community guidelines and content policies to ensure a safe and engaging environment for users.
Collaborate with global teams to ensure that content moderation strategies are aligned with legal, cultural, and ethical standards.
User Experience and Customer Support.

Ensure prompt and accurate resolution of user issues, complaints, and inquiries.
Work with product and customer support teams to improve user satisfaction and enhance the platform experience.
Cross-functional Collaboration.

Coordinate with global TikTok teams to align operations across different regions and time zones.
Data-Driven Decision Making:

Utilize data insights and market trends to inform strategic decisions that improve overall operational efficiency.
Analyze operational trends and predict future needs to ensure continuous growth and development.


  • Operation Manager

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