Customer Service Representative

1 month ago

Cebu City, Philippines Staff Outsourcing Solutions Full time

Responsibilities and Duties:

-Friendly and active conversations with customers via live-chat, and email in compliance with company standards
-Assist customers/patients with our online sign-up process
-Analyze customer complaints and provide appropriate corrective actions/resolutions
-Verify IDs and other sensitive patient information of new patients
-Maintain HIPAA compliance when advising customers and patients or handling their personal data
-Must be knowledgeable of Patient Rights (state variable)
-Assist patients with uploading their medical documentation and alerting their appropriate medical provider
-Navigate customers through technical issues and flag any repeated issues to Leads or Director
-Inform patients on what to expect during their appointments and provide basic education on company services
-Learn and maintain an understanding of state Cannabis regulations specific to delivery and medical recommendations in all states (20 currently)
-Stay up to date with the latest cannabis-related research studies and findings and integrate this new knowledge when assisting customers
-Communicate customer feedback to Leads and provide feedback on how to improve our processes in order to serve our customers better
-Assist in any orders by communicating between dispensaries and patients
-Assist any affiliate dispensaries with their patient medical requests/changes
-Respond to any healthcare providers' requests and patient-related questions
-Maintain response times of 45s or less
-Maintain a CS rating of 93% or more


Qualifications:

-2+ years of customer service experience, phone service preferred
-Excellent verbal and written English Communication Skills
-Average Typing Speed of 60 WPM and above
-Knowledge of e-Commerce, Retailing, and Sales is a plus but not required
-Excellent and able to Multi-task on the following:
-Answering email and chat inquiries
-Able to do calls for Callbacks
-Fast learner & highly trainable with good analytical skills
-Team player and able to work with less supervision
-Knowledge using Microsoft Excel Files
-Good problem solver & has a Positive attitude
-Must be willing to work graveyard shifts and holidays
-Well-organized, Responsible, and has initiative
-Excellent time management skills
-Ability to prioritize and meet various deadlines
-Independent with a positive work ethic and passion to succeed
-Willing to start immediately


Why apply with us?

-Competitive Compensation package with Salary Appraisals
-Equipped with the latest technologies
-Monthly Incentive Rewards on successful orders and Attendance Productivity
-Offers Full-time employment and Career Growth
-Easily accessible from almost any part of the Metro Cebu area.
-One-day Application Process only
-Service Incentive Leaves Upon Regularization
-Attendance Productivity Incentives
-Additional Hazard Pay within Qualifying Hours
-Stable Job with Salary Appraisals
-Holiday and Night Differential Premium Pay Rates
-Job Promotion is highly possible... if YOU have the drive.
-HMO/Health Insurance
-Work-Life Balance
-Free Pre-hiring Medical Laboratories

How to Apply
Location:
7F MDCT Building, Leyte Loop, Cebu Business Park, Mabolo Cebu City


For those interested, respond to this post with your updated resumes and contact details for a possible preliminary screening and interview scheduling. Walk-in applicants are welcome to drop by our office from 10:00 AM until 7:00 PM, Monday to Friday only. Bring a copy of your updated resume & valid ID.

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