QC Manager

3 days ago

San Juan, Philippines Dempsey Resource Management Inc., Full time

JOB DESCRIPTION:
The Quality Control (QC) Manager is responsible for overseeing all quality control operations to ensure that
products meet established standards of quality, reliability, and performance. This role invoWes developing
and implementing quality control procedures, managing QC personnel, ensuring regulatory compliance,
and leading continuous improvement initiatives. The QC Manager plays a critical role in maintaining
customer satisfaction and regulatory compliance by ensuring consistent product quality.

SPECIFIC DUTIES AND RESPONSIBILITIES:
- Develop and implement quality control policies, procedures, and guidelines in compliance with
regulatory requirements and industry best practices.
- Ensure timely submission and renewal of licenses, certificates, and other government-required
documentation, particularly those under the Food and Drug Administration (FDA) and related
agencies.
- Manage the inspection process for incoming packaging and raw materials to ensure compliance with
approved quality standards. Review and sign off on complaint reports for any rejected deliveries.
- Establish and regularly review product and process specifications to ensure they meet quality and
regulatory standards.
- Define quality and compliance requirements for incoming raw and packaging materials and monitor
supplier adherence to established standards.
- Propose updates or changes to standard product specifications based on research, testing, or
regulatory requirements.
- Oversee the upkeep, maintenance, and necessary repairs of laboratory equipment to ensure
operational efficiency.
- Serve as the point of contact for auditors, and oversee the execution of corrective actions for nonconfomities identified during audits.
- Responsible for coordinating the analysis of both existing and new product samples submitted to
third-party laboratories.
- Supervise the inspection of installed holding tanks and perform final checks on service tanks following
cleaning procedures.
- Recommends Quality Control personnel meet training requirements as mandated by regulatory
bodies this includes skill development for the position.
- Lead the review and enhancement of product and process specifications and procedures, and ensure
proper training of staff on their implementation.
- Support the Sales Department by responding to product-related inquiries and providing assistance in
resolving customer issues and complaints.
- Handle customer complaints by conducting root cause analysis and implementing effective resolution
strategies.
- Collaborate with the Sales and Marketing teams in reviewing and approving changes to packaging
materials.
- Oversee the appropriate storage and disposal of retention samples, standard samples, and
Laboratory Sample Duplicates (LSD).
- Supervise the proper management, storage, and control of all Quality Control-related records.

QUALIFICATIONS:
Licensed Chemical Engineer or Licensed Chemist
Minimum of 2-3 years of experience in a quality control or quality assurance role, preferably in Food
Manufacturing Industry.
In-depth knowledge of quality standards and regulations such as GMP, HACCP, Food Safety and
ISO.
Strong leadership, analytical, and problem-solving skills.
Excellent communication and interpersonal abilities.
Proficiency in Microsoft Office and quality management systems.

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