Business Analyst hybrid

3 months ago

Taguig, Philippines Hunter's Hub Inc Full time

Qualifications
• Minimum of 3 years of professional experience as Business Analyst

• At least 1 year of experience/background in Genesys Cloud

• Experience in Agile Scrum methodology

• Experience in writing Business Requirement Document (BRD) and Data Gathering

• Experience in Quality Assurance work primarily writing and executing effective Test Cases, and Test Plans

• Experience in Creating test plans and running unit tests on work developed by the team

• Experience in gathering reports and creating technical documentation

• Vendor Management background

• Excellent communication skills

Job Description
Requirements Gathering and Documentation:

- Collaborate with stakeholders to gather and document business requirements.

- Write and maintain Business Requirement Documents (BRDs) to ensure clarity and alignment with project objectives.

- Conduct thorough data gathering and analysis to support business decision-making.



Genesys Cloud Implementation and Optimization:

- Analyze business needs and translate them into functional requirements for Genesys Cloud.

- Collaborate with technical teams to configure and optimize Genesys Cloud for improved customer experience.

- Act as a liaison between the business and development teams to ensure Genesys Cloud solutions meet business needs.



Agile Scrum Participation:

- Work closely with the development and QA teams in an Agile Scrum environment to ensure timely delivery of solutions.

- Participate in daily stand-ups, sprint planning, and retrospectives to maintain project momentum and address any roadblocks.



Quality Assurance:

- Develop and execute comprehensive test plans and test cases to ensure the functionality and quality of solutions.

- Conduct unit testing on deliverables to validate that they meet business and technical requirements.

- Identify, log, and track defects, working closely with developers to ensure timely resolution.



Vendor Management:

- Manage relationships with external vendors to ensure service-level agreements (SLAs) are met.

- Coordinate with vendors to troubleshoot issues and implement solutions in collaboration with internal teams.

- Monitor vendor performance and provide feedback to ensure continuous improvement.



Report and Technical Documentation:

- Prepare detailed reports and technical documentation for stakeholders, summarizing project progress, test results, and system performance.

- Collaborate with technical teams to gather and compile data for analysis and decision-making.



Cross-Functional Collaboration:

- Coordinate with cross-functional teams, including developers, testers, and project managers, to ensure alignment on project goals and requirements.

- Facilitate communication between business units and technical teams to deliver high-quality solutions on time.



Process Improvement:

- Continuously analyze business processes and recommend improvements to enhance operational efficiency and effectiveness.

- Identify opportunities to leverage Genesys Cloud capabilities to improve customer engagement and streamline operations.

  • Business Analyst Hybrid Position in McKinley Taguig

    4 weeks ago

    Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time

    TASQ Staffing Solutions is seeking a highly skilled Business Analyst to join our team in McKinley, Taguig. This hybrid role offers the perfect blend of onsite and remote work experience.Job Summary:We are looking for an experienced Business Analyst who can provide strategic guidance and support to our clients. As a Business Analyst Hybrid Position, you will...

  • Technical Business Analyst

    5 months ago

    bgc taguig city, Philippines Nityo Infotech Services Philippines Full time

    Direct Hiring! Technical Business Analyst Salary: up to 85,000 Set up: Hybrid Set up, 2x onsite reporting per week Schedule: Night Shift Location: Taguig City QUALIFICATIONS At least 3 years in Business Analysis Proven experience in requirements gathering and creation of documentations (user story, functional requirement documents, etc) Proven software...

  • Technical Business Analyst

    5 months ago

    bgc taguig city, Philippines Nityo Infotech Services Philippines Full time

    Direct Hiring! Technical Business Analyst Salary: up to 85,000 Set up: Hybrid Set up, 2x onsite reporting per week Schedule: Night Shift Location: Taguig City QUALIFICATIONS At least 3 years in Business Analysis Proven experience in requirements gathering and creation of documentations (user story, functional requirement documents, etc) Proven software...

  • Business Analyst hybrid

    3 months ago

    Taguig, Philippines Hunter's Hub Inc Full time

    Qualifications • Minimum of 3 years of professional experience as Business Analyst • At least 1 year of experience/background in Genesys Cloud • Experience in Agile Scrum methodology • Experience in writing Business Requirement Document (BRD) and Data Gathering • Experience in Quality Assurance work primarily writing and executing effective...

  • Change Analyst

    7 months ago

    Taguig, Philippines Hunter's Hub Incorporated Full time

    * As a Change Analyst, you will play a key role in ensuring successful transitions and transformations within the organization.Your primary responsibility will be end-to-end change management - impact analysis, planning, analyzing, designing and implementing the change while ensuring adoption. Scope covers impact to organization, culture and business...

  • Change Analyst

    7 months ago

    Taguig, Philippines Hunter's Hub Incorporated Full time

    * As a Change Analyst, you will play a key role in ensuring successful transitions and transformations within the organization. Your primary responsibility will be end-to-end change management - impact analysis, planning, analyzing, designing and implementing the change while ensuring adoption. Scope covers impact to organization, culture and business...

  • Change Analyst

    7 months ago

    Taguig, Philippines Hunter's Hub Incorporated Full time

    * As a Change Analyst, you will play a key role in ensuring successful transitions and transformations within the organization. Your primary responsibility will be end-to-end change management - impact analysis, planning, analyzing, designing and implementing the change while ensuring adoption. Scope covers impact to organization, culture and business...

  • Change Analyst

    7 months ago

    Taguig, Philippines Hunters hub Incorporated Full time

    - Bachelor’s degree in Business and/or Technology field - At least 2 years of experience as Change Analyst - Proven experience in system implementation - Experience in change management, organizational development, and/or business process - Excellent interpersonal and communication skills, both written and verbal. - Knowledge in change management...

  • Change Analyst

    7 months ago

    Taguig, Philippines Hunters hub Incorporated Full time

    - Bachelor’s degree in Business and/or Technology field- At least 2 years of experience as Change Analyst - Proven experience in system implementation- Experience in change management, organizational development, and/or business process- Excellent interpersonal and communication skills, both written and verbal.- Knowledge in change management methodologies...

  • Change Analyst

    7 months ago

    Taguig, Philippines Hunters hub Incorporated Full time

    - Bachelor’s degree in Business and/or Technology field - At least 2 years of experience as Change Analyst - Proven experience in system implementation - Experience in change management, organizational development, and/or business process - Excellent interpersonal and communication skills, both written and verbal. - Knowledge in change management...

  • IT Business Analyst

    4 months ago

    Taguig, Philippines Nityo Infotech Full time

    IT Business Analyst Salary: Up to PHP 120,000 gross per month Location: BGC Taguig, Onsite Responsibilities: Analyze business requirements, develop functional specifications, and act as a liaison between business stakeholders and IT teams. Qualifications: Strong analytical skills, experience in requirements gathering and documentation, and knowledge of...

  • IT Business Analyst

    4 months ago

    Taguig, Philippines Nityo Infotech Full time

    IT Business Analyst Salary: Up to PHP 120,000 gross per month Location: BGC Taguig, Onsite Responsibilities: Analyze business requirements, develop functional specifications, and act as a liaison between business stakeholders and IT teams. Qualifications: Strong analytical skills, experience in requirements gathering and documentation, and knowledge of...

  • Business Analyst for Enterprise Software

    4 weeks ago

    Taguig, National Capital Region, Philippines Nityo Infotech Full time

    At Nityo Infotech, we are seeking a skilled Business Analyst to join our team. This is a fantastic opportunity to work with us on enterprise software projects.About the RoleWe are looking for an experienced Business Analyst who can work closely with cross-functional teams to deliver high-quality solutions. The ideal candidate will have a strong understanding...

  • Business Development Analyst

    4 weeks ago

    Taguig, Philippines ADDFORCE Human Resources Solutions Full time

    Qualifications: - Bachelors degree of any course - Excellent communication skills - Business Development Analyst experience in a BPO company - Experience in Data Scrubbing and Analysis and knows how interpret and identify data - Must have experience/knowledge in conducting market research, analyzing competitors, and understanding client needs. - Amenable to...

  • Business Development Analyst

    4 weeks ago

    Taguig, Philippines ADDFORCE Human Resources Solutions Full time

    Qualifications:- Bachelors degree of any course- Excellent communication skills- Business Development Analyst experience in a BPO company- Experience in Data Scrubbing and Analysis and knows how interpret and identify data- Must have experience/knowledge in conducting market research, analyzing competitors, and understanding client needs. - Amenable to work...

  • Business Development Analyst

    4 weeks ago

    Taguig, Philippines ADDFORCE Human Resources Solutions Full time

    Qualifications: - Bachelors degree of any course - Excellent communication skills - Business Development Analyst experience in a BPO company - Experience in Data Scrubbing and Analysis and knows how interpret and identify data - Must have experience/knowledge in conducting market research, analyzing competitors, and understanding client needs. - Amenable to...

  • IT Business Analyst with 3 years experience

    4 weeks ago

    Taguig, Philippines Nityo Infotech Services Philippines Full time

    IT Job Openings! Nityo Infotech Services Philippines is currently looking for: IT Business Analyst Location: BGC Taguig (Onsite Reporting) Work schedule: Dayshift (Monday to Friday) DETAILS: IT Business Analyst Salary: 100,000 — At least 3 years' work experience in Business Analysis — Experience in JIRA- or other project management tool —...

  • Strategic Business Insights Analyst

    2 weeks ago

    Taguig, National Capital Region, Philippines Neksjob Full time

    Job OverviewNeksjob is seeking an experienced Strategic Business Insights Analyst to join our team. This role will be responsible for providing critical business insights and recommendations to drive growth and improvement within the organization.

  • Senior Business Analyst

    4 months ago

    Taguig, Philippines Hunters hub Incorporated Full time

    - Having expertise in data governance, telecom domain is mandatory* - 3+ yrs of exp. as business analyst - 8+ of overall experience in DQ, Data Governance •Have experience in successfully eliciting and documenting data terms, definitions, standards, and data governance processes. - Have Telecom domain experience (Network experience is preferred) - Needs to...

  • Senior Business Analyst

    4 months ago

    Taguig, Philippines Hunters hub Incorporated Full time

    - Having expertise in data governance, telecom domain is mandatory*- 3+ yrs of exp. as business analyst- 8+ of overall experience in DQ, Data Governance •Have experience in successfully eliciting and documenting data terms, definitions, standards, and data governance processes.- Have Telecom domain experience (Network experience is preferred)- Needs to...