Financial Operations Manager

4 weeks ago


Makati City, National Capital Region, Philippines Neksjob Corporation Full time
Company Overview:
Neksjob Corporation is a leading provider of customer service solutions. We are committed to delivering exceptional service experiences that exceed our customers' expectations.

Job Description:
The Finance Assistant Manager role at Neksjob Corporation involves managing a team of specialists and support staff to deliver high-quality customer service and support across multiple sub-families. This includes remote customer service via phone, online chat, or text, as well as call center-based support for low-complexity inquiries.

Responsibilities:
  • Managing a mixed team of Specialist and Support jobs with full employee lifecycle responsibility.
  • Coordinating daily operations and overseeing the implementation of short-term activities within the team.
  • Delivering input to policies, processes, and standards within a defined scope.
  • Providing technical and non-technical customer support in a walk-in service center.
  • Acting as liaison between customers, production, and distribution departments related to specific customer orders.

Requirements:
  • Advanced knowledge and experience in Accounting/Finance field.
  • Leadership experience.
  • Ability to supervise and coordinate lower-level specialists in complex matters.


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