Junior Product Owner
4 weeks ago
Collaborates effectively
Drives collaboration among team members in his/ her function
Presenting a supportive, united front when appropriate.
Communicates Confidently
Communicates crisply and candidly
Communicates effectively across audiences (reporting managers, peers, business partners)
Balances talking and listening to foster candid dialogue
Focuses on the Customer
Raises concerns and recommends potential solutions for those processes that negatively impact the customer service experience or the fair treatment of customers
Helps employees understand the impact of their work on the customer/ client
Organizes own work to meet agreed upon deadlines
Focuses on surfacing underlying customer issues / concerns and identifying root causes
Takes Accountability
Takes steps to understand decision making processes and procedures – uses this understanding in developing work plans
Escalating issues or redirecting enquiries in a timely and efficient fashion.
Following up with customers when we say we will and delivering on our commitments
Works under general supervision on day to day matters.
Understands our Business
Enhances understanding about the business of SLF (e.g. products and services, org structure, key competitors)
Understands how his/her role relates to the Business Unit/ Function's objectives
Qualifications:
7+ years of Business Analyst/ Product owner experience in IT
7+ years of Overall IT experience including the experience of leading projects.
7 years of experience in Data Systems and experience working on data projects
Exposure to Customer Communication and Management
Understanding of basic database concepts
Understanding of the implementation process (Non-negotiable)
12 years of experience in Data Validation, understand the Data Quality challenges
12 years of experience in SQL
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