Sagility Bridgetowne Quezon City And Alabang Is Hiring CSR

1 week ago

Quezon City And Alabang, Philippines Lexie Staffing & Business Consulting Full time

Job Title: Call Center Representative – Healthcare / Medicare / Dental

Position Summary:
We are seeking a customer-focused Call Center Representative to join our healthcare support team. In this role, you will handle inbound and outbound calls related to Medicare, dental, and healthcare services. The ideal candidate will provide accurate information, resolve patient/member inquiries, and deliver exceptional customer service while ensuring compliance with HIPAA and company policies.

Key Responsibilities:

Answer inbound calls from patients, members, and providers regarding Medicare, dental, and general healthcare plans.

Assist with benefits verification, eligibility, enrollment, claims status, billing inquiries, and provider network information.

Educate members on healthcare and dental coverage, preventive services, and plan options.

Document all call interactions in the system accurately and efficiently.

Handle escalated issues with professionalism and empathy while following escalation protocols.

Maintain confidentiality of patient/member information in compliance with HIPAA.

Meet performance metrics including call quality, first-call resolution, and customer satisfaction.

Provide outbound calls as needed for follow-ups, appointment reminders, or member outreach.


SAGILITY BRIDGETOWNE & ALABANG IS HIRING

START ASAP

start date: SEPTEMBER 29 - OCTOBER 1
position: CUSTOMER SERVICE REPRESENTATIVES
locations: Bridgetowne quezon City & Alabang
accounts: Medicare | Dental Provider
salary package: 18000-21000 + ALLOWANCE + 20% night diff + benefits
work set up: ON SITE
shift: FULL TIME | ONSITE
hiring process:VIRTUAL PROCESS Via Msteams Final Interview Only

QUALIFICATIONS:
-College Graduate
-with or without BPO experience
-2 years College Completer / undergrad or graduate
-with 6 months work experience

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