Chat Support Representative

21 hours ago


Quezon City, Philippines Caldwell Communications PH Full time

Hiring Chat Support Representative for our Metro Manila Sites

Company: Caldwell Company
Location: Cubao, Quezon City, Philippines
Work Setup: Onsite
Employment Type: Full-time
Schedule: Shifting

Job Summary

Caldwell Company is seeking a Customer Service Representative to support customers by providing accurate information, resolving inquiries, and ensuring a positive service experience.

This role is suitable for individuals who communicate clearly, can follow processes, and are comfortable working in a structured environment.

Key Responsibilities

Respond to customer inquiries through assigned communication channels
Provide clear and accurate information about products or services
Record interactions in internal systems following company procedures
Follow quality and service standards
Work collaboratively with team members and supervisors
Maintain professionalism in all customer interactions
Qualifications
Senior High School graduate or equivalent
Basic computer and navigation skills
Good communication skills (verbal and written)
Willing to work on assigned schedules
Customer-focused and detail-oriented
Previous customer service experience is an advantage but not required
Compensation & Benefits
Salary offered in accordance with company standards and applicable labor regulations
Government-mandated benefits
Paid training
Structured onboarding and support
Opportunities for professional development
Work Environment
Professional and team-oriented workplace
Structured workflow and clear expectations
Supportive training and guidance



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