Quality Control Manager

Job Summary:
The Quality Control (QC) Manager is responsible for overseeing and managing the company’s quality control processes to ensure that products meet the required quality standards and regulatory requirements. This role involves leading the QC team, developing quality control procedures, managing product testing and inspections, analyzing data, and implementing corrective actions when necessary. The QC Manager ensures that the company’s products and processes are compliant with both local and international standards.
The QC Manager plays a critical role in driving continuous improvement in product quality, reducing defects, and maintaining customer satisfaction.

Key Responsibilities:
1. Quality Control Operations
Oversee QC team: Lead and manage the quality control team, ensuring that all members are well-trained, motivated, and aligned with the company’s quality objectives.
Implement QC processes: Develop, implement, and maintain effective quality control processes and procedures across all stages of production, from raw materials to finished goods.
Establish quality standards: Ensure that all products meet the company’s internal quality standards as well as industry standards (e.g., ISO, GMP, etc.).
Monitor and evaluate QC activities: Continuously monitor QC activities and perform regular checks to ensure that the processes are being followed and are effective.

2. Product Testing & Inspections
Conduct product testing: Supervise and ensure accurate product testing using appropriate laboratory equipment and testing methods, ensuring that the products meet safety and quality requirements.
Inspect incoming materials: Ensure that raw materials and components meet quality standards before they are used in production.
Monitor production quality: Regularly inspect products at different stages of the production process to ensure that the quality is maintained consistently.

3. Quality Assurance & Compliance
Ensure compliance with standards: Ensure that the company complies with local regulations, as well as international standards and certifications (e.g., ISO 9001, GMP, FDA regulations).
Audit and inspections: Regularly conduct internal audits of production processes, product samples, and documentation to ensure adherence to quality standards.
Ensure documentation accuracy: Maintain accurate records of quality control activities, including test results, inspection reports, and corrective actions taken.
Regulatory reporting: Ensure that the company submits all required reports and documentation to regulatory bodies, such as the Food and Drug Administration (FDA), Bureau of Internal Revenue (BIR), and other relevant agencies.

4. Data Analysis & Reporting
Analyze QC data: Review and analyze data from quality control testing and inspections to identify trends, non-conformities, or potential areas for improvement.
Generate reports: Prepare and submit regular QC reports to upper management detailing quality metrics, test results, production defects, and areas requiring corrective actions.
Continuous improvement: Use quality data to drive continuous improvements in manufacturing processes, product quality, and customer satisfaction.

5. Problem Solving & Corrective Actions
Address quality issues: Identify the root cause of any quality issues, customer complaints, or defects in products and coordinate with relevant departments to implement corrective and preventive actions.
Manage non-conformance: Oversee the management of non-conforming products, ensuring proper segregation, documentation, and disposition according to company policies.
Conduct root cause analysis: Lead investigations and root cause analysis for recurring quality issues, proposing and implementing improvements or changes to prevent future occurrences.

6. Team Management & Training
Supervise QC staff: Manage and provide leadership to the quality control team, including assigning tasks, setting performance expectations, and conducting performance evaluations.
Training and development: Provide ongoing training to QC staff on the latest quality control techniques, regulatory requirements, and company policies.
Foster a quality-driven culture: Promote a culture of quality and continuous improvement throughout the company, encouraging all employees to be actively involved in quality control.

7. Collaboration with Other Departments
Work with production teams: Collaborate with production managers and staff to ensure that quality standards are maintained throughout the manufacturing process.
Coordinate with R&D: Work with the Research and Development (R&D) department to ensure that new products or processes meet quality standards from the design phase.
Customer support: Assist customer service teams in addressing product quality complaints or concerns and provide solutions to resolve issues.

Qualifications:
Education:
Bachelor’s degree in Engineering (Industrial, Mechanical, Electrical), Chemistry, Food Technology, Pharmacy, or any related field.
Certification in Quality Management or Quality Control (e.g., ISO 9001 Lead Auditor, Six Sigma) is a plus.
Experience:
At least 3-5 years of experience in quality control or quality assurance, with at least 2 years in a supervisory or managerial role.
Experience in the manufacturing, pharmaceutical, food processing, or similar industries is preferred.
Strong knowledge of local regulations (e.g., BIR, FDA) and international quality standards (e.g., ISO, GMP, HACCP).

Skills & Abilities:
Strong leadership and people management skills.
Proficiency in quality management software and tools (e.g., SAP, ERP systems, MS Office).
Strong analytical and problem-solving skills, with the ability to analyze data and identify trends or issues.
Excellent communication skills, both written and verbal, for reporting and presenting quality data.
Ability to work under pressure and meet deadlines while maintaining a high standard of quality.
Ability to train and develop a team effectively.