Cyber Security Analyst 2

What You'll Do:
- Monitor cyber security tools to identify, triage, and report security incidents to customers.
- Leverage available cyber security capabilities to contain security incidents to prevent the lateral spread of malware or lateral movement of attackers.
- Conduct cyber security investigations to identify and rule out false positive security incidents.
- Provide additional cyber security investigatory support to customers as needed.
- Work with a team of like-minded professionals to monitor customer ticket queues and triage tickets that need immediate attention. We service customers as small as 10 users, up to multi-national enterprises.
- Follow pre-defined playbooks and runbooks and collaborate with other technical resources, where appropriate.
- Monitor and process event tickets on a prioritized basis as to the customer impact and urgency of these events.
- Remain cognizant of customer service-level agreements and strive to meet or exceed them on a regular basis.
- Participate in Incident Management by providing situational reports (sitreps) via ticket updates and/or customer-facing communications.
- Provide first level technical resolution for cyber security incidents.
- Collaborate with our Network Operations Center (NOC) as needed, to document incidents, maintenance, and problems.
- Utilize various systems management tools to monitor availability, reliability, and performance of customer environments.
- Demonstrate problem solving skills that contribute towards the resolution of any issues that arise.
- Quickly assess an issue and form an understanding of the likely root cause in unfamiliar technical environments and technologies.
- Investigate, resolve, and/or escalate matters of significance pertaining to customer alerts and events.
- Document solutions, processes, procedures and present them in writing, verbally on the phone or in-person.
- Creating After Action Reports as well as incident response reports
- Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.

What Skills & Experience You'll Need:
- Experience with monitoring and using a SIEM
> Azure Sentinel preferred (Splunk, Elastic, QRadar are nice to have)
- Experience supporting and administering the following is highly desired:
> Crowdstrike (or a similar nextgen endpoint solution)
> Azure or AWS cloud environments, including compute, storage, networking basics, and backups.
> Microsoft O365
> Microsoft Defender
> Microsoft Sentinel
> Microsoft OS 10&11, Mac OS
> Windows Server OS: Windows 2012 through Windows 2019, including ADDS, DNS, DHCP, DFS, file/print services, PowerShell basics.
> KQL query language
> Nessus IO
- Networking Basics (CompTIA Network+ equivalent).
- At least one of the following industry certifications highly desired: Security+, Network+, CEH, GCIH.
- A curious disposition.
- Strong documentation, reporting, analytical and problem-solving skills.
- The ability to effectively engage in customer-facing communications.

Preferred Qualifications:
- Experience with any of the following tools: Kaseya VSA, Auvik.
- Experience working in IT enterprises that use industry frameworks such as ITIL, COBIT, or MOF.

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