ERP & MES Engineer - Hybrid (45342) - Makati

1 week ago

Makati, Philippines RCN PH - Neo Career Group Full time

Salary: 70,000 - 100,000
Morning, Mondays - Fridays (With 1 day WFH schedule per week)

QUALIFICATIONS:
1. Bachelor’s degree in computer science, Information Technology, Electrical Engineering, or any related field.
2. At least 8-10 years experience as an ERP Support Engineer or related roles.
3. In-depth understanding of ERP/MES systems, particularly those used in manufacturing settings (e.g., Infor, SAP, Oracle, Microsoft Dynamics).
4. Ability to create and maintain clear and comprehensive documentation for ERP configurations, customizations, and processes.
5. Proficiency in programming languages (e.g., C#, C++, .NET, VBA, etc.).
6. Strong knowledge of database management systems (e.g. MS SQL, Oracle, MySQL).
7. Strong analytical and problem-solving skills to troubleshoot issues and optimize system performance.
8. Collaboration skills to work effectively with cross-functional teams and support end-users.
9. Good communication skills to work with various stakeholders.
10. Have experience reviewing and guaranteeing the technical accuracy of responding to inquiries from members as a (sub)leader and/or mentor.

RESPONSIBILITIES:
- Provides timely and effective operational support for ERP / (MES) applications (Customer Demand Management, Production Planning, Procurement, Warehousing, Inventory Management, Sales, etc.)
- Monitors the ERP / (MES) support queues and ensures cases are moved through the support process in a timely manner and escalated when appropriate to bring to quicker resolution.
- Actively identifies and investigates system issues, provides resolution and follow-up to end users.
- Escalates more complex problems to L2 support groups (Japanese Engineers) then co-work with them.
- Resolves problems by clarifying the user’s question/issue, determining the cause of the issue, selecting, and explaining the best solution to solve the issue, expediting correction or adjustment, and following up to ensure resolution.
- Engage with stakeholders to identify areas for improvement.
- Conducts remote, classroom, and one-on-one ERP / (MES) end-user training as needed.
- Proactively works to improve existing support procedures, processes, and tools.
- Develop, implement, and maintain the documentation of workflow and process, as per customer and business requirements.
- Contributes to support knowledgebase for Engineering Team to utilize.
- Undertakes assignments on projects or special initiatives as appropriate.
2, Application Development
[Role & Responsibility]
- Based on requests from overseas factories and/or System Department in Japan, develop, update and modify ERP/(MES) application under the supervision of Japanese engineer.
- Hearing as is operation, plan to be operation model, design then implement along with Japanese Engineers.
- Develop and provide other IT solutions necessary to improve client operations, enhance business performance, and resolve issues.
- Remain current on technology trends to keep our software as innovative as possible.
- Stay on track of the application lifecycle to ensure necessary updates are completed on time.

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