Customer Support Ambassador Travel and Hospitality Account
4 weeks ago
#BeMore
Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential
at work with TDCX, an award-winning and fast-growing BPO company.
Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and
start your journey to #BeMore
Top reasons to work with TDCX
• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards
What is your mission?
As a Support Ambassador, you will provide customer service and/or troubleshooting support through
email/phone/chat to customers and offer consultative support.
You are also required to perform these job functions:
• Provide friendly and efficient service to the travel community
• Be a first point of contact to handle and resolve customer complaints
• Respond professionally to inbound phone calls, including urgent situations
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customers
through deferred channels (messaging or chat)
• Research information and troubleshoot problems using available resources
• Arbitrate in situations between users
• Monitor and control numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals
Who are we looking for?
• No experience is needed for college graduates, while SHS grads must have 1 year of non-BPO experience.
• Must be available for a regular schedule of 40 hours a week, one that spans weekends and
holidays as our customers need us. Shifts may include evening or early morning hours
• Patience, empathy, and a unique ability to manage stress
• Skilled and eloquent in writing
• Good communication and interpersonal skills
• Can work in Rockwell Business Center Sheridan, Mandaluyong City
Qualifications
High School Diploma
Skills Required
Customer Service
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