Apply as Customer Service Representative

2 weeks ago


Mandaluyong, Philippines Neksjob Corporation Full time

Are you an experienced professional ready to take your career in customer service to the next level? We are looking for a Customer Service Representative with a background in collections to join our dynamic team. In this role, you will assist customers by addressing their inquiries, resolving account issues, and supporting their needs—all while ensuring timely and effective collections follow-ups.
This position is perfect for candidates with at least 6 months of experience in collections, either locally or in an international BPO setting.
Key Responsibilities:
Handle customer interactions through phone, email, or chat, focusing on account and collections-related concerns.
Perform outbound calls for collections follow-ups while maintaining professionalism and adherence to compliance guidelines.
Provide clear, accurate, and effective communication to resolve customer issues and inquiries.
Meet and exceed service-level metrics, including quality, productivity, and compliance standards.
Document all customer inte


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