Call Center Trainer

3 weeks ago


Bacolod City, Philippines Datablazers, Inc. Full time

The Trainer prepares the team members to perform their job effectively. This includes providing new hired staff with product knowledge, company information and the necessary customer service skills. In addition to this, he/she must provide cross training, new product training, updates, refreshers and recursive training, deliver training events and learning solutions using all mediums including all in-class, e-learning, virtual facilitation and blended techniques.

• Assess training needs, determine learning gaps, recognize learning opportunities, and develop and deliver training and/or coaching to affect performance
• Develop, manage, and communicate training plans to the operations team
• Provide post-training support, follow up, and coaching

Qualifications:
• At least 2-3 years Supervisory/Managerial experience as a Trainer for a BPO Company
• Excellent English Communication Skills
• Strong coaching and people management skills


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