Concierge Backer

Responsibilities:
Act as the first point of contact for the business, addressing inquiries from clients, partners, and the public with professionalism and courtesy.
Provide callers and visitors with detailed information about the business’s products, services, and operational policies.
Efficiently route inquiries to the appropriate department or individual, ensuring a seamless communication flow.
Maintain an up-to-date knowledge base of the business’s offerings, events, and updates to inform and assist contacts accurately.
Record interactions and feedback from contacts, reporting insights to relevant departments to improve business operations and customer satisfaction.
Manage and update contact information and communication logs to ensure accurate records are kept for follow-up and analysis.
Collaborate with various departments to resolve queries, facilitate services, and enhance the overall experience of business contacts.

Requirements:
Strong verbal and written communication skills.
A friendly and professional demeanor committed to providing outstanding customer service.
Ability to effectively interact with people, internal and external.
Strong follow-through skills.

General Requirements:
• Good command of the English language
• Must be 18 years of age and above
• A headset with a noise-canceling feature and a high-definition webcam
Device Specification:
• Intel core i3 (6th to 12th gen), i5, i7 or AMD equivalent is highly required
• Windows or Mac is acceptable
• At least 8GB of RAM with 60 GB of free hard disk space available
Network Requirements:
• 10 Mbps DSL/Fiber Internet connection (USB sticks, signal-based & wireless connections are not allowed)
Benefits:
• 100% Work-from-Home
• No work experience required
• Training provided
• Career Growth
• Job Security and Stability
• Profit Share (Retirement Plan)
• Opportunity to an all-expense paid trip to the USA
• In-house medical assistance (HMO) and paid time off (PTO) provided
• Get paid on time
• Undergraduates and students are accepted