Team Leader
2 weeks ago
What you'll be doing:
Overseeing the day-to-day operations of your team, including scheduling, monitoring performance, and providing coaching and feedback
Implementing and enforcing customer service policies and procedures to ensure consistent and exceptional service delivery
Identifying and addressing training needs for your team, and facilitating skill development and knowledge sharing
Collaborating with other teams and departments to resolve customer issues and achieve overall business objectives
Analysing team and individual performance metrics to identify areas for improvement and implement effective strategies
Fostering a positive and engaging team culture, and promoting a customer-centric mindset
What we're looking for:
Minimum of 1 year of experience in a customer service supervisory or team leadership role
Strong communication and interpersonal skills, with the ability to effectively coach and motivate a team
Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality service
Proficient in using customer service management tools and data analysis to drive performance improvements
Familiarity with call centre operations and a deep understanding of customer service best practices
A positive and proactive attitude, with a commitment to continuously improving processes and team performance
What we offer:
As a Team Leader, you can expect:
Competitive salary and performance-based bonuses
Comprehensive health and wellness benefits, including medical and dental coverage
Opportunities for professional development and career advancement
A collaborative and supportive team culture that values work-life balance
Access to state-of-the-art technology and resources to excel in your role
If you're ready to take on the challenge of leading a high-performing team and contributing to our company's success, we encourage you to apply now.
-
Team Leader
5 days ago
Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full timeWe are seeking an experienced and motivated Team Leader to join our customer service team in our Davao office. As a Team Leader, you will play a crucial role in overseeing and supporting a team of customer service representatives, ensuring exceptional service delivery and driving continuous improvement. This full-time position offers a competitive salary,...
-
Team Leader
2 weeks ago
Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full timeWe're seeking a talented and experienced Team Leader to join our dynamic team in Davao City, Davao del Sur. As a Team Leader, you will play a pivotal role in overseeing and supporting a team of customer service professionals, ensuring exceptional service delivery and driving the success of our call centre operations.What you'll be doing:Provide day-to-day...
-
Team Leader
2 weeks ago
Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full timeUrgent hiring for Team Leader atleast 6 months TL/Acting TL Eexperience. If sounds like you, then we want you Process: Onsite / OTP Initial Interview Get hired over the phone Location: Davao City Qualifications: Has atleast 6 months Team Leader experience Proven leadership skills and functional knowledge in BPO Industry Excellent oral and written...
-
Team Leader
1 week ago
Davao City, Davao, Philippines TORCH Solutions Full timeWe are seeking a skilled and experienced Team Leader to join our dynamic team at Talent Outsourcing Channel Solutions' in Davao City, Davao del Sur. As a Team Leader, you will be responsible for leading and motivating a team of customer service professionals, ensuring high levels of customer satisfaction and operational efficiency. This is a full-time...
-
BPO Team Leader
2 weeks ago
Davao City, Davao, Philippines Sixeleven Global Services & Solutions, Inc. Full timeJoin our Winning Team at Six Eleven Global Services and SolutionsAre you an experienced leader ready to take charge and make an impact? We are currently seeking talented and driven Team Leaders to join our dynamic team. Here's why you should consider joining us:Weekly Cash Incentives: Enjoy the satisfaction of being rewarded for your hard work on a weekly...
-
Team Leader
2 weeks ago
Davao City, Davao, Philippines TORCH Solutions Full timeJoin our dynamic team as a Team Leader - Fixed Weekends Off based in Davao City Davao del Sur. In this full-time role, you will lead and inspire a team of customer service professionals, ensuring exceptional service delivery and exceptional team performance.What you'll be doingProvide hands-on coaching and mentoring to team members to drive performance and...
-
Insurance Team Leader
6 days ago
Davao City, Davao, Philippines AXA Philippines Full timeLeadership Role: We are looking for a highly skilled and experienced leader to join our team as a Manager. The successful candidate will be responsible for overseeing the daily operations, managing a team, and implementing strategies to achieve business objectives. This is a full-time hybrid role with some work from home flexibility.Key Responsibilities: As...
-
Team Leader
7 days ago
Davao City, Davao, Philippines Minacs Full timeAbout the RoleThe Team Leader will be responsible for overseeing the daily activities of a team of call center associates, providing coaching and guidance to ensure they meet performance expectations.This role requires strong leadership and communication skills, with the ability to motivate and inspire team members to achieve business goals.The ideal...
-
Team Leader in Medical Billing
5 days ago
Davao City, Davao, Philippines FGC+ Full timeUnlock Your Potential with FGC+We believe that every individual has the potential to succeed and grow. At FGC+, we're committed to creating an environment that empowers employees to reach their full potential, both personally and professionally.As a Team Leader in our healthcare account, you'll play a vital role in driving team performance, quality, and...
-
Team Leader
2 weeks ago
Davao City, Davao, Philippines TORCH Solutions Full timeWhat you'll be doing:Overseeing the day-to-day operations of your team, monitoring performance, and addressing any issues that ariseCoaching, mentoring and developing your team members to help them reach their full potentialSetting and communicating clear goals and objectives, and ensuring your team works together effectively to achieve themProviding...
-
Risk Governance Team Leader
5 days ago
Davao City, Davao, Philippines East West Rural Bank, Inc. Full timeJob OverviewThis role is responsible for leading the Operational Risk Team at East West Rural Bank, Inc. The successful candidate will be accountable for managing the bank's overall operational risk and providing strategic assistance to the Risk Management Division Leader in developing and implementing an effective operational risk management strategy.The...
-
AML Alerts Review Team Leader
2 weeks ago
Davao City, Davao, Philippines Manulife Full timeA supportive and collaborative workplace with great benefits and clear career developmentCompetitive salary packages and performance bonusesDay 1 HMO + FREE coverage for dependents (inclusive of same-sex partners)Retirement savings benefitRewarding culture that values wellness and well-beingPerformance bonusGlobal network of industry expertsExtensive...
-
Davao City, Davao, Philippines Talent Outsourcing Channel Solutions Full timeQualifications:• At least 6months Team Leader/Manager experience• Account management experience, including but not restricted to inbound, outbound, non-voice, or back-office accounts• Proven leadership skills and functional knowledge in BPO Industry• Excellent oral and written communications skills• Proficient in writing reports and business...
-
Team Leader
2 weeks ago
Davao City, Davao, Philippines Excelsource Multi-purpose Cooperative Full timeRequired Education, Skills, Qualifications- At least college level.- Trainable and customer-oriented.- Have motorcycle/s- Have smart phone/s (android)- Technically capable – able to install ad materials- With good moral and positive attitude.- Able to handle multiple people.- willing to work in Davao City
-
Retail Team Leader
4 days ago
Davao City, Davao, Philippines Duluth Trading Company Full timeJob OverviewThe Duluth Trading Company is seeking a skilled Co-Manager to lead their store team in delivering an exceptional customer experience daily. The ideal candidate will have a proven track record of leading teams, driving sales growth, and ensuring operational excellence.Key ResponsibilitiesSales and Performance:Demonstrate leadership in driving...
-
Hiring Solutions Leader
6 days ago
Davao City, Davao, Philippines St Trinity Property Group Full timeWe're seeking an innovative and results-driven Hiring Solutions Leader to join our team at St. Trinity Property Group.Job Requirements:A proven track record of managing high-volume hiring pipelines (1,000+ applicants/month).Strong analytical and data-driven approach to recruitment strategy.Able to handle complex stakeholder negotiations at the executive...
-
Project Management Leader
7 days ago
Davao City, Davao, Philippines Dynata Full timeJob OverviewWe are seeking a skilled Project Management Leader to join our team at Dynata. In this role, you will be responsible for coordinating the delivery of client projects, ensuring timely completion and meeting client specifications.About DynataDynata is a leading provider of first-party data, collected from opt-in panels with over 60 million...
-
International Operations Leader
5 days ago
Davao City, Davao, Philippines TASQ Staffing Solutions Full time**Job Description**We are seeking a highly skilled Japanese Bilingual Operations Manager to join our team at TASQ Staffing Solutions.As an International Operations Leader, you will be responsible for managing day-to-day operations and overseeing the success of our clients in the hospitality, travel, tourism, and customer service industries.The ideal...
-
Janitorial Team Lead Coordinator
2 weeks ago
Davao City, Davao, Philippines Anytime Cleaners Corp. Full timeJob description:High School Diploma or equivalent;With at least 3 years in a supervisory or team leader or role in housekeepingStrong leadership and interpersonal skillsKnowledge of cleaning procedures and use of cleaning equipment.Excellent organizational and time management abilitiesAbility to work a flexible schedule , including weekends and...
-
Housekeeping Team Supervisor
7 days ago
Davao City, Davao, Philippines Anytime Cleaners Full timeAbout the RoleWe are looking for a highly motivated and experienced Janitorial Team Lead Coordinator to lead our housekeeping team at Anytime Cleaners.The successful candidate will be responsible for ensuring that our facilities are clean and well-maintained, and will have the opportunity to work with a dynamic team.Key ResponsibilitiesSupervise and...