Process Trainer

6 months ago

Alabang and MOA, Philippines Gratitude Philippines Full time

Essential Functions:
 Evaluate employee performance to gauge where skills are lacking.
 Create training programs to address skill gaps in employees.
 Prepare learning materials for programs.
 Develop onboarding programs for new employees in the process.
 Develop and implement training need identification and Analysis framework
 Conduct surveys to gauge the effectiveness of programs.
 Research new training methods.
 Manage training for investment banking set up
Skills:
 Strong verbal communication skills (Overall B2- high – CEF) with excellent comprehension abilities
 Possesses good problem-solving skills (should pass critical thinking assessment)
 Sets own high standards of performance.
 High tolerance for stress
 Strong computer skills to navigate the Internet and basic Office programs, as well as aptitude to learn customized in-house systems.
 Comfortable with navigating and communicating instructions to access multiple computer applications
 Must be receptive to detailed and frequent performance feedback.
 Generally likable demeanor and customer-centric approach
 Multi-task: Ability to prioritize and execute multiple tasks
 Organization: Must function independently and possess excellent organization skills
 Influence: Able to present information effectively to influence or persuade others in positive or negative circumstances.
 Co-operation: Able to communicate with others in a warm and helpful manner while simultaneously building credibility and rapport
 Teamwork: Ability to work with co-workers in a positive manner and willingness to assist where needed
 Coping: Able to maintain a mature, problem-solving attitude while dealing with customer hostility or time demands
 Decision making: Able to take action in solving problems while exhibiting good judgment.
 Goal oriented: Ability to meet company goals & targets of on
time processing.

Education Requirements:
 College with 2 years

Work Experience Requirements:
 At least 2 years prior US setup as a Process Trainer
 Must have banking and finance experience.
 At least 1-year in a similar profile (trainer)
 At least 1- year in investment / retail banking set up (Collections not counted)
 Can work in Alabang or MOA site
 Can start ASAP

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