Accounts Manager

1 month ago


Quezon City, Philippines Grand Alliance Import Corporation Full time

Job description

An Account Manager is the primary point of contact for customers and they find opportunities to increase sales and implement cost-saving measures for the company. They are to create long-term, trusting relationships with our customers. The Account Manager’s role is to oversee a portfolio of assigned customers, develop new business from existing clients, source out new clients and actively seek new sales opportunities.


Duties and Responsibilities
• Operating as the lead point of contact for any and all matters specific to your accounts.
• Building and maintaining strong, long-lasting customer relationships.
• Overseeing customer account management, including negotiating contracts and agreements to maximize profit.
• Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors.
• Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
• Clearly communicate the progress of monthly/quarterly initiatives to stakeholders.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts).
• Prepare reports on account status.
• Collaborate with sales team to identify and grow opportunities within territory.
• Assist with challenging client requests or issue escalations as needed.
• Performs routine clerical duties, including data entry, answering telephones, and assisting customers.
• Plan, execute, and manage client accounts and projects
• Collaborate with clients to determine product or service requirements
• Develop project plans to meet client goals and objectives
• Build relationships with clients to ensure brand and project success
• Create a pleasant experience for clients by coordinating with marketing and customer service to provide solutions
• Provide regular updates, respond to inquiries, and address any client concerns in a timely manner
• Coordinate and facilitate regular client meeting
• Monitor and manage project performance
• Oversee the development of new client relationships
• Ensure client satisfaction and retention



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