General Manager/ 2 yrs exp

2 weeks ago

Pasig, Philippines Dempsey Resource Management Inc Full time

"Job Title: Operation Branch Manager/for Pasig City Location: Metro Manila (Mall-based Outlet) Employment Type: Full-time Reporting To: General Manager Job Description The Operation Branch Manager will lead the daily operations of a cutting-edge hologram Entertainment/Amusement outlet, delivering immersive family experiences while driving commercial success. This role blends operational excellence, team leadership, customer engagement, and innovation in a fast- paced retail-entertainment environment. Duties & Responsibilities Operations & Customer Experience • Oversee daily store operations, ensuring smooth execution of hologram shows, interactive zones, and merchandise sales. • Maintain high standards of cleanliness, safety, and equipment functionality. • Ensure consistent delivery of exceptional guest experiences aligned with brand values. Team Leadership & Development • Train, and manage store staff including cashier, utility staff, customer service reps/operational staff, and merchandisers. • Conduct regular performance reviews and coaching sessions. • Foster a culture of creativity, inclusivity, and service excellence. Sales & Marketing • Drive foot traffic and revenue through local mall activations, school tie- ups, and family packages. • Collaborate with marketing team on seasonal campaigns and promotions • Monitor inventory levels and coordinate with supply chain for replenishment. Financial & Compliance • Manage store budget, daily cash handling, and expense tracking. • Ensure compliance with mall regulations, labor laws, and safety protocols. • Prepare daily, weekly and monthly operational reports. Preferred Traits & Qualifications Education • Graduate of any 4-year degree course. • Preferred: Business Administration, Marketing, Entrepreneurship, or related fields. Experience • 2–5 years in retail, entertainment, hospitality, or mall-based operations. • Experience in managing teams and customer-facing environments. • Preferably in retail stores, hospitality business & other business with high customer service engagement & interactions. Traits • Strategic thinker with hands-on leadership style. • Tech-savvy and comfortable with interactive entertainment systems. • Strong interpersonal and conflict-resolution skills. • Creative mindset with a flair for event planning and guest engagement. • Detail-oriented and compliance-conscious. • Passionate about family entertainment and emerging amusement. (*Negotiable, depending on Skills and Experiences)"

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