IT Support

Functions:
(Generic JD only):
-Provide L2-L3 support for critical applications, ensuring their stability and performance.
-Troubleshoot and resolve complex technical issues within SLAs, escalating to development teams when necessary
-Handle incidents, perform root cause analysis, and ensure effective resolution of problems.
-Participate in change and release management processes, ensuring minimal disruption to business operations.
-Utilize monitoring tools like Dynatrace to proactively identify and resolve potential system issues.
-Create and maintain reports on application and system performance.

Qualifications:
The profile required is support work, L2-L3 work and support. We don’t need development but automation and transformation exp would be good.
- 3-6 relevant experience
• Unix, SQL, Dynatrace
• Application Support Experience
• Behavior, Comprehension, Articulation and communication skills are very important
• Understands separation of duties between L1, L2 and L3
• Understands incident, problem, change, request management
• Open to learning mainframe
• Basics of java, APIs, how services talk to each other
• ControlM, batch jobs