Thai Speaker

Responsibilities

• Contacting customer request by phone and/or in writing to ensure customer satisfaction and to ensure that service standards are met.

• Work to promote the long-term success of each account and the overall portfolios when handling customer issues and complaints.

• Focuses on the customer/ client by asking questions, listening and determining solutions to problems.

• Ability to meet deadlines with accuracy and thoroughness, work in a fast-paced, results-oriented environment

• Reconciles unused credits and payments to outstanding invoices to trim down the volume of outstanding invoices especially the past due ones

• Leading conference calls to collaborate with stake holders to resolve issues on the account/s.

• Maintains tracking of important documents / reports

• Developing and maintaining a solid working knowledge of the logistics industry and of all products, services and processes performed by the team

• Contributing to continuous improvement initiatives to optimize service quality

• Participate actively on all required team meetings

• Performs other duties as assigned by direct superiors and managers

• Compliance with the work procedures & data privacy

• Discussing credit risk management to an acceptable quality in terms of established credit guidelines.

Qualifications

Degree in the field of accounting, finance and economics
Minimum 2 years of relevant experience
Previous experience in working with ERP, preferably SAP FI module
Very good accounting background
Previous working experience preferably in large/global organizations
Enthusiasm and commitment to delivering quality results to tight deadlines
Self-motivation, quick learning and creative thinking
Knowledgeable in LSS is plus
Intermediate knowledge of accounting,
Good technical knowledge of MS office,
Effective analytical and problem-solving skills,
Detail oriented,
Good English language skills,
Excellent interpersonal and communication skills.

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