IT Service Desk Analyst Level 1

2 months ago


Pasay, Philippines Eteam Workforce Private Corporation Full time

Job Title: Service Desk Analyst Level 1
Contract Duration: 12 months
Work Arrangement: Onsite
Location: Pasay
Schedule: Rotating shift
Salary Offer: Php33,000 basic pay + Php2,000 non taxable allowance

Job Description:

Service Desk Analyst may perform one or more of the following:

· Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution.
· Applies understanding and knowledge of information systems products and services to assist users.
· Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems.
· Coordinates referrals to appropriate technical, professional, or service personnel.
· Receives and prioritizes issues and forwards using appropriate escalation procedures.
· All other duties as assigned.

Additional Qualifications:

· 1 – 2 years working experience in a Technical Help Desk Environment providing 1st level phone support to a large customer base.
· 1 - 2 years’ work experience in customer services support or having equivalent kind of skills experience, soft skills a must.
· 1 - 2 years’ experience supporting the following hardware and software: Hardware: PC, Macintosh, iPhone, Printers. MS-Outlook, Windows 7, 10 OS, MS-Office 2013 and 2016 (Office 365).
· Must be able to work independently.
· Strong interpersonal skills.
· Strong analytical skills.
· Strong customer service skills.
· Ability to understand and follow oral and written instructions.
· Strong English (verbal and written) skills.
· Typing skills essential



  • Pasay, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Service Desk Analyst Level 1Contract Duration: 12 monthsWork Arrangement: OnsiteLocation: PasaySchedule: Rotating shiftSalary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description:Service Desk Analyst may perform one or more of the following:· Troubleshoots via the phone hardware, software, and network operating problems and...


  • Pasay, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Service Desk Analyst Level 1 Contract Duration: 12 months Work Arrangement: Onsite Location: Pasay Schedule: Rotating shift Salary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description: Service Desk Analyst may perform one or more of the following: · Troubleshoots via the phone hardware, software, and network operating...


  • Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Service Desk Team LeadJob Summary:The IT Service Desk Team Lead will oversee the day-to-day operations of the IT Service Desk team, ensuring that department goals, such as service level, quality, and staffing, are met.Key Responsibilities:Lead a team of IT analysts, coaching, developing, and motivating them to provide world-class customer...


  • Pasay, National Capital Region, Philippines eTeam PH Full time

    Job Title: Service Desk Team LeadAs a Service Desk Team Lead, you will be responsible for leading a team of skilled IT Analysts in providing world-class customer service. Your primary goal will be to ensure that your team delivers exceptional service to our customers, meets department goals, and maintains a high level of quality and efficiency.Key...


  • Pasay, Philippines ETeam PH Full time

    Location: Philippines Technical Helpdesk Analyst may perform one or more of the following: Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and...


  • Pasay, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Service Desk Coordinator Contract Duration: 6 months Schedule: Rotating shift Work Arrangement: Onsite Location: Pasay Salary Offer: Php52,000 basic pay + Php1,500 non-taxable allowance Responsibilities: · Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer...


  • Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Service Desk CoordinatorContract Duration: 6 monthsSchedule: Rotating shiftWork Arrangement: OnsiteLocation: PasaySalary Offer: Php52,000 basic pay + Php1,500 non-taxable allowanceJob SummaryWe are seeking a highly skilled and experienced IT Service Desk Coordinator to join our team at Eteam Workforce Private Corporation. As a key member of our...


  • Pasay City, Philippines ETeam PH Full time

    Location: Philippines Technical Helpdesk Analyst may perform one or more of the following: Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and...


  • Pasay, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Service Desk Coordinator Contract Duration: 6 months Schedule: Rotating shift Work Arrangement: Onsite Location: Pasay Salary Offer: Php52,000 basic pay + Php1,500 non-taxable allowance Responsibilities: · Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer...


  • Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Service Desk CoordinatorContract Duration: 6 monthsSchedule: Rotating shiftWork Arrangement: OnsiteLocation: PasaySalary Offer: Php52,000 basic pay + Php1,500 non-taxable allowanceJob SummaryWe are seeking a highly skilled and experienced IT Service Desk Coordinator to lead a team of 20-30 skilled IT Analysts. The successful candidate will be...


  • Pasay City, Philippines ETeam PH Full time

    Location: Philippines Technical Helpdesk Analyst may perform one or more of the following: Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution. Applies understanding and knowledge of information systems products and services to assist users. Identifies, investigates and...


  • Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job Title: IT Service Desk CoordinatorContract Duration: 6 monthsSchedule: Rotating shiftWork Arrangement: OnsiteLocation: PasaySalary Offer: Php52,000 basic pay + Php1,500 non-taxable allowanceResponsibilities:Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world-class customer service on all...


  • Pasay, Philippines ETeam PH Full time

    Responsibilities: Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer service on all customer interactions, delivering on their commitments, and maximizing their potential. Oversee the day-to-day operation of your assigned team and ensure that department goals, such as service...

  • IT Support Specialist

    2 weeks ago


    Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Service Desk Analyst Level 1Contract Duration: 12 monthsWork Arrangement: OnsiteLocation: PasaySchedule: Rotating shiftSalary Offer: Php33,000 basic pay + Php2,000 non-taxable allowanceJob Description:We are seeking a highly skilled and experienced Service Desk Analyst Level 1 to join our team at Eteam Workforce Private Corporation. As a Service...


  • Pasay, Philippines ETeam PH Full time

    Responsibilities: Lead a team of 20-30 skilled IT Analysts; coach, develop, and motivate them to ensure that they are providing world class customer service on all customer interactions, delivering on their commitments, and maximizing their potential. Oversee the day-to-day operation of your assigned team and ensure that department goals, such as service...

  • IT Support Specialist

    2 weeks ago


    Pasay, National Capital Region, Philippines Eteam Workforce Private Corporation Full time

    Job Title: Service Desk Analyst Level 1Work Arrangement: OnsiteLocation: PasaySchedule: Rotating shiftSalary Offer: Php33,000 basic pay + Php2,000 non taxable allowance Job Description: As a Service Desk Analyst, you will be responsible for providing technical support to our clients via phone, email, or in-person. Your duties will include troubleshooting...

  • IT Support Specialist

    2 weeks ago


    Pasay, National Capital Region, Philippines ETeam PH Full time

    Job Title: IT Service Desk Analyst L1Location: PhilippinesJob Summary:We are seeking a highly skilled and experienced IT Service Desk Analyst L1 to join our team at ETeam PH. As a key member of our IT department, you will be responsible for providing top-notch technical support to our customers via phone, email, and other communication channels.Key...

  • IT Support Specialist

    2 weeks ago


    Pasay, National Capital Region, Philippines ETeam PH Full time

    Job Title: IT Service Desk Analyst L1Location: PhilippinesJob Summary:We are seeking a highly skilled and experienced IT Service Desk Analyst L1 to join our team at ETeam PH. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Troubleshoot...


  • Pasay, National Capital Region, Philippines SS INC Full time

    Job DescriptionWe are seeking a highly organized and detail-oriented Front Desk Representative to join our team at SS INC.About the Role:Provide exceptional customer service to clients and visitorsManage office workflow and ensure smooth day-to-day operationsProficiently use Office software to perform administrative tasksUtilize strong language skills to...


  • Pasay, National Capital Region, Philippines SS INC Full time

    About the Role:We are seeking a skilled and detail-oriented Front Desk Representative to join our team at SS INC.Key Responsibilities:Provide exceptional customer service to clients and visitorsManage office workflow and maintain a clean and organized work environmentProficiently use Office Software to perform administrative tasksUtilize strong language...