Receptionist/Secretary

Duties & Responsibilities:

1. Perform general office duties, including answering phone calls, responding to emails, and managing correspondence.

2. Maintain accurate and organized records, files, and databases related to guests, employees, and business operations.

3. Prepare reports, presentations, and other documents as required by management.

4. Assist in scheduling meetings, taking minutes, and distributing necessary materials.

5. Process invoices, receipts, and other financial documents in coordination with the accounting department.

6. Assist in handling guest inquiries, complaints, and special requests in a professional manner.

7. Liaise with different departments (housekeeping, kitchen, front desk, maintenance) to ensure smooth daily operations.

8. Order and manage office supplies and equipment to maintain an organized workspace.

9. Ensure adherence to company policies, safety standards, and hospitality industry regulations.

13. Prepare and submit required reports to management on time.

14. Maintain confidentiality of sensitive information related to guests, employees, and business operations.

Qualifications, Skills and Experience:

1. Bachelor's degree or diploma in Business Administration, Hospitality Management, or a related field preferred.

2. Previous experience in an administrative or office support role, preferably in the hospitality industry.

3. Strong organizational and multitasking abilities.

4. Excellent verbal and written communication skills.

5. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

6. Customer service-oriented with a professional and friendly demeanor.

7. Ability to work in a fast-paced environment and adapt to changing priorities.

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