Onboarding Specialist
4 weeks ago
The Onboarding Specialist is responsible for all aspects of the credentialing, recredentialing, and onboarding processes of IntelyPro candidates, ensuring compliance with regulatory and accrediting institutions. Your responsibilities will include organizing, maintaining, and verifying all aspects of incoming IntelyPro applicants, managing credentialing processes, and ensuring up-to-date information in the IntelyPro database. You will collaborate with internal teams, communicate with applicants through various channels, and address any delays or obstacles in the onboarding process.
Responsibilities
Collect, verify, and maintain accurate documentation related to provider credentials, licenses and certifications.
Partners with internal teams to maintain and update the IntelyPro database with accurate information.
Ensures the monitoring and management of credentials and licenses for new candidates and existing IntelyPros.
Acts as the point of contact for daily review and processing of all applications, ensuring accuracy, completeness, and adherence to processing time frames.
Collaborates on the monitoring and management of credentialing and re-credentialing requirements, ensuring timely collection of renewal certifications.
Accountable to stay informed about Local, State, and Federal regulations related to credentialing and onboarding in contracted environments.
Creates consistent and timely follow-up processes for onboarding and re-credentialing records.
Supports the management and escalation of issues from external/internal partners as needed.
Participates in effective communication with providers, supervisors, and colleagues, addressing questions or issues related to credentialing and hiring.
Presents accurate and up-to-date information during internal discussions and meetings.
Develops recommendations and feedback for process improvements and standardization practices.
Performs tasks with precision, following internal SOPs precisely, and meeting productivity standards outlined in department metrics.
Facilitates communication between external providers, vendors, and internal colleagues or supervisors.
Requirements
Strong English verbal and written communications skills; ability to deliver service via telephone, text, and email.
Strong organizational skills and attention to detail.
Ability to maintain confidentiality and handle sensitive information with discretion.
Strong problem-solving skills and ability to work independently as well as part of a team.
Commitment to upholding ethical standards and promoting patient safety and quality of care.
Familiarity with healthcare regulations, accreditation processes, and industry best practices.
Two (2) years of work experience in a customer service environment; fast- paced, high volume call center experience highly preferred.
Benefits
Allowance of PHP 5,000
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