E-Commerce Customer Service Specialist

4 weeks ago


Pasay, National Capital Region, Philippines J-K Network Services Full time
COMPANY PROFILE: This company was founded year 1995, a retail company, that specializes in selling natural health food and supplement products in the Philippines.

Position: E-Commerce Customer Service Specialist
Company Industry: Distributor Company
Work Location: Pasig City
Work Schedule:Monday to Friday
Salary: Php 20,000 – Php 30,000
Work Set Up: Work on site

BENEFITS:
Government mandated benefits
HMO
Life insurance
Leave Credits
Employee Discount
Free Vitamins

JOB REQUIREMENTS:
Bachelor's Degree holder
Open for non-bachelors
Experience as a Customer Service answering concerns and inquiries in any of the e-commerce platforms (shoppee, lazada or tiktok)
Experience in health supplements, diet, nutrition, and human anatomy is a plus
Amendable to work on site.

JOB RESPONSIBILITIES:
Respond to customer inquiries and resolve their issues via email, phone, or chat.
Assist customers with placing orders, tracking shipments, and processing returns.
Provide product information and recommendations to customers.
Maintain accurate records of customer interactions and transactions.
Meet and exceed customer satisfaction goals and performance metrics.

RECRUITMENT PROCESS: (ONLINE OR FACE TO FACE)
Initial Interview
Final Interview
Job Offer

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