Field Service Engineer
1 week ago
JOB SUMMARY
Provides technical assistance off-site and onsite by assisting in site preparation, installation, repairing, and troubleshooting various machines.
JOB RESPONSIBILITIES
· Providing remote and on-site technical support
· Providing client support by guiding and training their equipment operators on machine technicalities and proper operation
· Analyzing the client site where the machine will be situated relative to the requirement of the machine/equipment that will be installed (electricity, building details, etc.)
· Assisting the clients in achieving the color stability of their printer
· Updating the customer from time to time on the mandatory software upgrade and the benefits of a new machine (if any) / spare parts/ consumables features
· Supporting the customer together with the Segment Solutions Architect about their printing ideas, and machine-related inquiries to improve the quality and volume of their production
· Collaborating and coordinating with Account Managers (AMs) in assisting clients with their specific printing requirements and recommending technical troubleshooting as the need arises
· Ensuring that all customer service escalations will be solved within the assigned period
· Sending a summary of the troubleshooting report and a picture of defective parts to our principal for claiming SP and defective consumable
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