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Customer Service Representative and Admin

2 months ago

Pasig, Philippines Zigzag Global Full time

ZigZag is looking for a Customer Service and Admin to join our team

About our client

Our client's philosophy is to take a holistic approach to sleep - providing a range of products and services to help their customers get to sleep, wake up refreshed, and get more out of life.

They are Australia's first retailer to sell a broad range of products from air purifiers, humidifiers, dehumidifiers, ear plugs, memory foam pillows, white noise machines and many more.

Responsibilities:

Sales Enquiries – provide product advice and have specialist knowledge, taking & entering orders (phone, email, chat, social media, eBay)
Customer Service – order status enquiries & tracking, faulty products/returns, requests, product troubleshooting & product advice, following up incomplete payments, returning missed calls/emails (phone, email, chat, social media, eBay)
Admin – managing orders sent through suppliers, checking warehouse has shipped orders, managing backorders, ad hoc updating tracking numbers, order redeliveries
Phone calls only constitute about the 10 -15% of daily role – but are critical to the business
They are looking for someone who is/has:

Smart and able to learn quickly – will need to be generalists and wear many hats
Really good American accent that is very clearly understood – and can understand broad Australian accents
Excellent English Skills – written and spoken
Confident, outgoing, engaging personality – need to have confidence to provide specialist advice on expensive purchases
Need to be able to develop a rapport/relationship with customers
Good attention to detail
Research ability when required to find new products or do competitor research
Previous experience with Australian company is a real advantage

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