Email Support Associate

4 months ago


Davao, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

QUALIFICATIONS:
At least 1yr experience in email management
Proficiency with different email management software, preferably Zendesk
Committed and willing to be assigned in any Site.
Flexible in shifting schedules.

Responsibilities:
● Attend to customer enquiries through emails (Zendesk) in a timely and accurate manner
● Stay on top of campaigns and promotional releases
● Communicate customer feedback to internal / external stakeholders to champion new processes to better serve our customers
● Maintain a positive, empathetic, and professional attitude towards customers at all times



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